Great
Based on 482 reviews
ShelterLogic4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
Jay G.
I had acquired a ShelterLogic unit from a friend. All paperwork had been destroyed. Lynn was able to help me obtain the correct manual and identify which model shelter I have. Thank you!
Reply from ShelterLogicMar 26, 2025
Hi Jay, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best, The ShelterLogic Team.
Robert M.
Awesome customer service
Reply from ShelterLogicMar 21, 2025
Hi Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! For ShelterLogic product inquiries, please call 1-800-560-8383. Thank you
David T.
So the winter was rough, and one storm destroyed my soft top gazebo over my hot tub. I contacted support, and spoke with Lynn. After going back and forth describing the damage, sharing pictures, and identifying just how much of it was broken, we decided it would be better over the long run, and more cost effective, to simply replace the gazebo. Lynn helped me choose a replacement with a metal roof, then had it shipped to me in record time. As I was getting ready to assemble it, we communicated about accessories (like curtains, the unit came only with screens, and we want privacy for our hot tub). During assembly I had several questions. Lynn was very responsive, quick to respond and was very clear, directing me to videos and answering my questions. This is now my fifth purchase from Shelterlogic, and I am a very happy customer!
Reply from ShelterLogicMar 18, 2025
Hi David, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best, The ShelterLogic Team.
Alan F.
The person that I talked to, Lynn, was courteous, efficient and really helped me place an order for a replacement cover for our Shelterlogic garage. It was very nice to do business with your company.
Reply from ShelterLogicMar 18, 2025
Hi Alan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
denise S.
Excellent help
Reply from ShelterLogicMar 18, 2025
Hi Denise, Thank you for the 5-star rating. Best, The ShelterLogic Team
PMM
Bought a ShelterLogic Auto Shelter Waterproof Instant Car Garage and in March with just 6 in. of snow that will not slide off because of a design problem the snow accumulated and when it slip off it torn the side of the shelter! and the framed bent all the posts! This is ridiculous! Went too web for a warranty but got a nice no because there is no warranty! So think about that before you but that nice piece of Shilter!
Reply from ShelterLogicMar 5, 2025
Hi PMM, We are very sorry to see this has happened to you. We will be happy to work with you to make this right. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344 and mention this review. We are looking forward to assisting you!
Ed G.
I bought a Shelter logic replacement cover for a 12 year old model I had, the old one lasted 12 years no problem. The replacement cover I bought was made in China and they must have cheapen out on the material's as the new one is done after 2.5 years . I contacted the company and here is there response. " I'm sorry, this is not a defect. You purchased a temporary Shelter that has a life span on average of 1-3 years depending on the weather, location of your shelter and other factors
Reply from ShelterLogicFeb 18, 2025
Hi Ed, We are awfully sorry to see that you are unhappy with your cover. Our standard shelters include a 1-year limited warranty from the date of purchase, and if anything goes wrong within that time frame, we strongly suggest submitting a warranty claim. Furthermore, please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team can be reached at 1-800-560-8383. https://www.shelterlogic.com/registration-and-warranties Thank you for your feedback and we look forward to assisting you.
Rick D.
I bought model 62817. It sat in garage for over 5 months in original packaging before I was able to set it up! 12 x 24 instant garage! It only lasted 7 months before the top split completely down the middle! It had several little pinholes all around the top....like you stuck a glowing nail thru it! Never saw anywhere about a 1 year warranty when I purchased it! Starts the day you buy it! A new top is 479 bucks! 200 more buys a whole new building! Junk junk junk. Very poor quality. Warranty is also worthless]! 700 dollar piece of trash! Don't ever buy one!
Reply from ShelterLogicFeb 3, 2025
Hello Rick, We are awfully sorry to see that you are unhappy with your cover. Yes, our standard shelters do include a 1-year limited warranty from the date of purchase, and if anything goes wrong within that time frame, we strongly suggest submitting a warranty claim. Furthermore, please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team can be reached at 1-800-560-8383. https://www.shelterlogic.com/registration-and-warranties Thank you for your feedback and we look forward to assisting you.
