Great
Based on 482 reviews
ShelterLogic4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
Joe D.
Another great representative from ShelterLogic is Lee Ann Stone. Thanks! Joe Dubois
Reply from ShelterLogicMay 1, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Rob N.
Laura Miller made it great! was astounding! With little info I gave , she grasped the situatuion, created and order and is getting it out to me! 5 plus 10 stars!
Reply from ShelterLogicMay 1, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Ruth Burgess R.
Bill from customer service was patient and sourced and old part for a gazebo. He was professional and efficient and helped me source the Part number in less then 24 hours. Really appreciate the service.
Reply from ShelterLogicMay 1, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Carlos Boza M.
Excellent service. Thanks Laura Miller!
Reply from ShelterLogicMay 1, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Debbie W.
I own a 10x10x8 ft. ShelterLogic shed. It was not difficult to set up but unfortunately I made a mistake in not anchoring the poles to the wood foundation and it started ripping in 5-6 months when the ground settled. It ripped the whole thing to shreds. I have six holes in it I was very disappointed and upset. I decided to save the frame after we anchored it to the floor foundation and put a greenhouse cover on it in the next year but it's extremely expensive. Right now I don't think I can get financing so I'll have to wait until I save the money but the plan stays to put a greenhouse cover on the frame.
Reply from ShelterLogicMay 1, 2023
Hello Debbie, We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344. https://www.shelterlogic.com/registration-and-warranties Thank you
Hyman
Laura Miller emailed me and confirmed the parts are being shipped out ASAP. I just emailed the company less that 2 days ago, on the weekend and did not expect such a quick resonce. Thanks you for your service.
Reply from ShelterLogicMay 1, 2023
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Sam T.
I had to order a new cover for my buddies tent and the website couldn’t find my part number. After a brief hold I was connected with Lee Ann who was fantastic! Customer service was excellent and there was no trouble at all connecting my old part number with the new one. Very very satisfied!
Reply from ShelterLogicMay 1, 2023
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Bryan O.
Dealing with Greg was a great pleasure. He is very knowledgeable and helpful. I’ve already have brought two shelter logic sheds and will most likely be getting a third one for my farm directly related to his authentic customer service . Thank you Greg
Reply from ShelterLogicMay 1, 2023
Thank you so much for taking the time to leave us a 5-star review.
