Average
Based on 107 reviews
Shipitfurniture3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Shipitfurniture (shipitfurniture.com) has 107 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
107 approved reviews, newest moderated first
Thomas F.
It was quick delivery and there was only one small hole in the box.I'm putting it together this weekend hopefully nothing inside was damaged.But overall it was a good experience dealing with this company.I would definitely order from them again in the future.
Beverly L.
1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled & using walkers - WE NEEDED & ASKED FOR SOME ASSISTANCE & WERE DENIED. 3. Upon removing sofa packaging, learned that WRONG ITEM WAS DELIVERED - WE ORDERED & PAID FOR A "SLEEPER" SOFA & RECVd A NON-SLEEPER (STANDARD) SOFA.
Reply from ShipitfurnitureNov 9, 2023
We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you. Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance. We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future. Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay. We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process. Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.
LaToisha B.
I love my chair! It is so comfortable! It came fast too
Lacy H.
Thank you for how incredibly fast your shipping was.
WJH
WEB site made it easy to buy, good communication regarding shipping and delivery and quality of product was very good. A++ transaction and purchase.
Lawrence C.
Good options, Faster than expected delivery.
amy H.
Great costumer service! Very quick to respond and extremely helpful!
SINGDIVA
The shipping was good but had to email to find out status as there was no communication after confirmation of order received. I would have expected to be notified. Additionally since it was a couch, it should have been delivered directly to my door but the boxes was left in the mail room. I had tom make arrangements for it to be brought to my apartment. The couch is nice a little harder than expected but it cleans very easily. I will definitely use this company again.
