Great
Based on 399 reviews
ShipMonk4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
399 approved reviews, newest moderated first
Esha M.
Great tool and easy to use! Wonderful experience
Reply from ShipMonkJun 14, 2021
Thank you, Esha! Your positive feedback is invaluable to our team, and we’ll definitely let them know about what a great job they’ve been doing. We’re always happy to answer any questions you may have, so don’t be afraid to reach out if you need anything!
No N.
Easy to track orders but needs to improve in fulfilling the correct items for shipping and on-time shipping.
Mateo G.
Helpful and friendly staff, reasonable storage prices with great shipping discounts. Happy with the overall experience and plan on using their services for future endeavors.
Reply from ShipMonkJun 14, 2021
That’s music to our ears, Mateo! Helping businesses scale through our top-of-the-line warehousing services is one of our biggest passions. Thanks for the kind words!
Cathy P.
Efficient & Cost Effective! Love the software interface which allows me to see all aspects of my shipping - cost, profit margin, on time orders and orders which need some help. Has greatly improved my customer experience and has significantly reduced the amount of time I spend managing my customer orders. :)
Lauren
Shipmonk has hands-down been one of the best decisions for our business. They are a trustworthy partner and extension for our shipping needs — from the robust database, to incredible customer support, and quick turnaround times, we are truly grateful to have moved our 3PL services over to them!
Matthew D.
Great customer service! Super efficient
Cynthia
Shipmonk platform is very user friendly and makes keeping track of inventory simple!
Maxine
Aidan is best account manager Shipmonk has! He somehow always managed to get done my most pressured and necessary tasks. Couldn’t have done shipmonk without him!
