Great
Based on 399 reviews
ShipMonk4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our "merchant-first" core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. We shipped millions of packages in 2024, fueled by our 2,300-strong team and proprietary technology that gives merchants a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated "mom & pop" support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it.
ShipMonk (shipmonk.com) has 399 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
399 approved reviews, newest moderated first
Nishant D.
Great Help and service provided by Eli for resolving our issues
Reply from ShipMonkApr 7, 2026
Thank you for the kind words! We’re so glad to hear that Eli was able to help resolve your issues and provide great support. We’ll be sure to share your feedback with him. We truly appreciate you taking the time to leave a review!
DJ
Worst customer service, no response, takes several days for someone to send back an email. They just charge and charge and charge and never do what they say they will do. Picking takes weeks. SERIOUSLY. WEEKS. Stay as far away as possible from this company. I would pick any other 3pl than this company. They are a money grab not a partner.
Reply from ShipMonkAug 25, 2025
Dear DJ, We are sorry you have had difficulty with your 3PL experience. Our Client Experience team would love to connect with you and discuss which system specifically is not working to meet your needs. Based on the information provided here, we're unable to confirm which account you're connected to. Please update this review with that information or reach out to us at [email protected] so that we may resolve any issues as soon as possible. Thank you.
Pinned O.
Big shoutout to Anthony and the team — they’ve been incredibly quick and helpful in getting all our orders out. I also really appreciate how they come prepared with options and alternatives when things don’t go as planned, rather than just letting issues slide. Couldn't count how many times I have sent an email already to support and have gone answered. Appreciate your cooperation as always.
Reply from ShipMonkAug 19, 2025
Dear DJ, We are sorry you have had difficulty with your 3PL experience. Our Client Experience team would love to connect with you and discuss which system specifically is not working to meet your needs. Based on the information provided here, we're unable to confirm which account you're connected to. Please update this review with that information or reach out to us at [email protected] so that we may resolve any issues as soon as possible. Thank you.
Fred
I've been with shipmonk for a while now and would say there good at a few things and also bad at a lot. 1. The shipping prices they offer is not the best. 2. I've been unable to submit a help ticket for around 4 months now, and despite emailing them around 10 times (and sending screenshot of the error countless times) and being told that their team is looking at it, it's not being solved. 3. A lot of packages are lost. They say it's on the courier, but ive worked with other 3PL's and the rate of lost packages have never been this high. Also their system for making a claim is not very good. When a pacakge is shown as delivered but is not delivered, I cannot file a claim, and I have to email them about it so it takes longer to get it filed. Also when a package is still shown as "en route" I cannot file a claim, since their system say it might still be delivered. So it's basically the two scenarios of packages not being delivered - none of them allow for an easy way to file a claim. Sometimes when sending in the claim via email, they even ask for a screenshot of the error in their own system - the same error that appears EVERY SINGLE TIME that you try to file a claim that is marked as delivered. 4. If adressing more then one issue in an email with them, they often only answer to one of my questions and usually the one that is easiest to answer - not nessecarily the one that is obviously most important. I could say a lot more, but I'll just leave it at 2 stars. 2 instead of 1 since they are also fast and effective at sending out packages.
Reply from ShipMonkMay 8, 2026
Thank you for taking the time to share your experience. We understand how frustrating it must be to run into issues submitting help tickets, navigating the claims process for packages marked as delivered or still en route, and not receiving full responses when multiple concerns are raised. We also hear your feedback regarding shipping rates and the frequency of lost packages. At the same time, we appreciate you recognizing the speed and efficiency of order fulfillment. Feedback like yours helps us better understand where improvements may be needed. Because we’re unable locate your account details through the information you've provided, we’d like the opportunity to look into the ticket submission issue, claim attempts, and the shipments you referenced. Please reach out to [email protected] so our team can locate your account and investigate these concerns further.
Rob V.
they only take on big sellers that sell more then 500 orders a month what a shame!
Reply from ShipMonkMay 8, 2026
Thank you for your feedback. Our fulfillment services are designed for brands that meet certain monthly order volumes, which allows us to maintain operational efficiency and provide the level of service our merchants expect. We understand that this requirement may not be the right fit for every business at every stage. If you’d like to learn more about our onboarding criteria or discuss your current order volume, please feel free to reach out to [email protected] and our team will be happy to provide more information. We appreciate you taking the time to share your thoughts.
Fan P.
I am a customer who has moved on from ShipMonk but I will say that they really did most everything that they said they would do. My company's needs didn't really fit with ShipMonk's offering, but they were a great company to work with. I believe I was the issue many times when we had problems.
Reply from ShipMonkApr 7, 2026
Thank you for taking the time to share this feedback. We’re glad to hear that your experience with ShipMonk reflected what we aim to deliver and that our team was able to support your business while you were with us. We understand that fulfillment needs can change as companies grow, and we truly appreciate the opportunity we had to work with you. Wishing you and your business continued success moving forward!
Kay
Bryce was absolutely amazing! Our business is quite unique and we needed a little extra assistance with getting some specific things set up. She was super friendly, always willing to help, down to earth and went above and beyond! She and the rest of the team made the transition seamless and we are very excited to be with ShipMonk!
Reply from ShipMonkApr 7, 2026
Thank you so much for the wonderful feedback! We’re thrilled to hear that Bryce was able to provide the extra support you needed and help make the setup process smooth for your unique business. We’ll be sure to share your kind words with her and the rest of the team. We’re excited to have you with ShipMonk and look forward to supporting your continued growth!
Mical J.
I really like working with Shipmonk. Reliable, fast communication and always helpful! I really like working with especially Bryce, Kennysha en Manny. Let's go for many orders!!
Reply from ShipMonkApr 7, 2026
Thank you for the great feedback! We're so glad to hear that you’ve had a reliable experience with fast communication and helpful support from our team. Bryce, Kennysha, and Manny will be happy to hear your shoutout—we’ll be sure to pass along your kind words. We appreciate the partnership and look forward to supporting many more orders together!
