Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Robert
great way to ship all over the Country especially with less than a regular mover requires. They pick it up pack it and deliver. Very helpful people and good communication.
Reply from Ship Smart Inc.Dec 21, 2018
Seasons Greetings Robert! Thanks for the vote of approval, we are happy to help.
Gerald S.
Phone calls, e emails over and over....they scheduled arrival of my purchases from Wisteria for one date and then emailed that it would be delivered on a date I had told them we would not be at home - out of state on that date - gave info on where to drop the 3 items and they did not do that - a later email stated they needed a signature. Very frustrating . Calls to and from a woman and then a man from several different phone numbers obviously did not get communicated from one to the other - that was the most frustrating part...and of course that i do not have my merchandise.e
Reply from Ship Smart Inc.Dec 21, 2018
Hi Gerald, I am sorry you were not happy with our service and the communication. We are always looking to improve communication, so I alerted our customer satisfaction team and they will be contacting you for more details.
JChetJack
Shipsmart handled everything wonderfully! My items showed up well wrapped and just fine. Thank you for all of the pre, post and during shipment care!
Edward
Excellent service!
James
Great company; great people. Need their help in a hurry and they came through for me. Price quoted was the priced paid. Movers were very professional and worked in a timely and efficient manner. They handled bulky, heavy furniture with care, ensuring no damage to the furniture nor the home. If ever need moving again, they will be my first call.
Patricia Blandford L.
The Packers and movers were very Professional. The job was completed in very little time. The delivery guys called first and we're here in less time than the estimate. Everything arrived in good shape. I would use them again and recommend the company to friends and family.
Reply from Ship Smart Inc.Nov 30, 2018
Hi Patricia, I am glad you enjoyed our service. Do you mind giving us a higher rating than one star?
Melissa
Great service!
Pat
Outstanding service and professional staff. Thank you for taking great care to provide me amazing service,
