Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Jane
Before moving, I shipped two items in two directions--Alaska and Arkansas. Ship Smart made the arrangements with me, picked up dining table and large carpet, packed, and shipped. Both were received as promised--both family members were impressed with Ship Smart service and packing. I was free of pressure, thanks to Ship Smart.
Pam
For a small interstate move likes mines, I found ShipSmart efficient, fast and reliable over the large commercial movers. I requested a quote on a Thurs. and my things were delivered in about a week. I was impressed with the care exercised when they packed my items. As a result, not a single thing was damaged during transit. I highly recommend ShipSmart.
Gina
I chose Ship Smart because they specialize in small moves and they allowed me to choose the date and time for my pick up, which was very important. The final cost (based on weight) was a little more than I expected but still reasonable. The local agents in Baltimore, MD were excellent. They were on time, efficient and professional. The delivery of my items, however, was disappointing. Reddaway, the local agent in Southern California, missed the first delivery date because they "had the wrong truck ordered". They didn't even call me to tell me they weren't showing up. I had to call the next day to find out why they didn't arrive. We scheduled again and they didn't show up AGAIN because they neglected to ensure my order was properly scheduled. They finally delivered on the third try. Everything was present, nothing was broken but it was very unprofessional to miss two scheduled deliveries and not even call me to let me know what had happened.
David
Ship Smart is a terrific company to work with! I highly recommend them and will definitely use their service again in the future if needed. I had a piece of furniture shipped, which arrived quickly and undamaged. Furthermore, their staff was friendly and helpful. If you need furniture shipped, choose Ship Smart!
Stephen
Shipsmart was recommended by a company I had called that did not provide services for the size of shipment I needed to make. From first contact, every person I talked with was professional, patient with all my questions and just exemplary! Would not hesitate to recommend to anyone seeking shipping. Shipment arrived in perfect condition in a timely way. So glad I used Shipsmart!
Dana J.
The team was great. I received my china cabinet without any trouble! I was very pleased!
Don
The people at ship smart were extremley helpful, and went above and beyond to help me.
Olga B.
I had wicker furniture shipped from Long Island, New York to the Pittsburgh are. I was concerned that it would be damaged, especially because I did not buy insurance. There was no need for me to worry. It was packaged very well and there was absolutely no damage whatsoever. I recommend them for any small furniture moves. I did complain about their final shipping rates. They were very courteous and worked with me and felt their final rate was fair.
