Excellent
Based on 759 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
759 approved reviews, newest moderated first
Hardy
A highly professional staff from placing an order to delivering the shipment at destination. Excellent performance
Reply from Ship Smart Inc.May 29, 2015
Hardy, thank you for posting a review. I will pass on positive feedback to the staff and if you have another small shipment think Ship Smart.
Renee
Excellent experience from customer service, packaging of glass framed watercolors, and delivery.
Reply from Ship Smart Inc.May 7, 2015
Thank you for the review Renee, I am glad you had a good experience using our service and I am looking forward to your next move with Ship Smart. Next time you use our service let us know and we will give you a customer loyalty discount.
Donna N.
I had a small shipment of family heirlooms to ship across the country. Ship Smart was professional, friendly and very helpful from beginning to end.
Reply from Ship Smart Inc.May 7, 2015
Hi Donna thanks for the business, we really appreciate the review. Next time you have a move let us know and we will give you a customer loyalty discount.
Carla
I have used Ship Smart in the past and received excellent and affordable service. My parents are in the process of moving across the country and needed assistance with moving, I suggested to them to use Ship Smart and it was a smart decision to do! In addition, all of the employees, from estimating quotes (all via email, even to sign for the docs) to the pick up and delivery, they all have been AMAZING and TRUSTWORTHY. They are quick and very helpful to meet your needs. Ship Smart really helped my parents with their last minute move and made it less stressful during that time. We will definitely use them again and recommend to family and friends.
Althea
This was my first experience in shipping one item across the country. My husband was in the military and I moved many times. This experience would be new and I was slightly apprehensive. Too my surprise I received the best move of all the moves. Everyone did their job in a professional and confident manner. The move was superb from start to finish. I would you Ship Smart,Inc. again and intend everyone how great they are.
Jill
Had a great experience from start to finish. HIghly recommend Ship Smart to anyone looking to ship furniture. Furniture was packed and grated. Arrived in perfect condition. Employees were tops in customer service. They did what they said they were going to do.
Murphy
I would highly recommend this service for small shipping needs, my shipment arrived on time, the price quoted never changed and the employees were knowledgeable and polite.
Candy
I felt that the initial quote was a low ball quote. the final cost was 2.5 times more than initially quoted.
