ShipStationReviews of shipstation.com

I have always found shipstation to be the easiest and smartest shipping program. The way you can filter orders is far superior than other shipping programs. I really liked their shipping label/packing slip options. The only reason i give it 4 stars is they changed the programs you can use to purchase labels. I preferred their previous partners.

ShipStation has been an exceptional platform for our business, and easily one of the best operational tools we use on a daily basis. In a high-volume, multi-channel environment where accuracy, speed, reliability, and scalability matter, ShipStation consistently delivers at a very high level. From a functionality standpoint, the system is extremely stable, intuitive, and well engineered. Order imports flow smoothly, label creation is fast and reliable, automation rules perform consistently, and integrations with carriers and marketplaces work exactly as expected. The interface is clean and logical, making it easy to manage complex shipping workflows efficiently without unnecessary friction. The platform is continuously updated with meaningful improvements that enhance productivity rather than disrupt operations. It truly gives us exactly what we need to operate confidently and efficiently. What genuinely differentiates ShipStation is their customer support and engagement model. Their responsiveness is outstanding. Whenever we have questions or need assistance, the support team is knowledgeable, professional, and focused on real solutions — not scripted responses. Issues are handled quickly and thoroughly, which is critical in an operational environment where delays can directly impact customers and revenue. In addition to traditional support, ShipStation invests heavily in their customer community. They regularly host support groups, live meetings, educational sessions, product trainings, and special events that keep users informed, empowered, and ahead of the curve. These sessions provide valuable insights into best practices, platform optimization, and upcoming feature enhancements. It creates a collaborative environment where users feel heard and supported rather than isolated. The platform itself continues to evolve intelligently. Updates are thoughtful, performance remains stable, and new features are rolled out with clear purpose. It is evident that ShipStation listens to customer feedback and prioritizes long-term platform quality, scalability, and user success. This level of operational maturity and product stewardship builds real confidence in the platform as a long-term partner. ShipStation is more than just a shipping software — it is a critical operational backbone that enables growth, efficiency, and consistency across our fulfillment operations. The combination of a reliable system, continuous innovation, responsive support, and proactive community engagement makes ShipStation an outstanding solution for any serious business. We highly recommend ShipStation to any company looking for a dependable, scalable, and professionally supported shipping platform. Excellent technology, exceptional people, and a genuinely superior experience.

Un an qu’un ticket est ouvert pour une impossibilité d’impression de lettre suivie La Poste… à cause d’une virgule. Il y a quelques jours, le service client nous a incités à modifier un paramétrage présenté comme correctif. Résultat immédiat : impossibilité totale d’expédier nos colis, activité bloquée net. Depuis ? Aucun correctif, aucune solution, et ce depuis plus de deux semaines, malgré des assurances répétées qu’ils « travaillent dessus en urgence ». En tant que chef d’entreprise, je trouve cette situation inacceptable : un bug basique non résolu depuis 12 mois, un support qui aggrave le problème, une activité logistique mise à l’arrêt, et aucun délai ni engagement clair. Après un an d’utilisation, c’est simple : je quitte ce service. La fiabilité n’est pas optionnelle quand on touche à l’expédition et au chiffre d’affaires.

It has been a great experience so far.

Very easy to use and providing good Rates

Nick with Shipstation really helped me navigate the platform and understand all of the perks of Shipstation. Great platform, a ton of resources, seamless integration!

Dismal support! It has taken 5 hours to reset a password that was correct in the first place! Now after finally updating, it’s not working at all, it’s now just giving and error message to contact support, lol! Avoid this company if you want to talk to an actual person and not deal with an AI bot! This setback has impacted my business today and ultimately reflects badly on me!

We signed up on the 31st Dec, had a free trial from a referral code and set everything up to our liking, ordered and printed our first few labels - everything was going well, really liked the app and all of the features available. When purchasing a few labels, the app prompted about a top up and would not let me continue unless I topped up the balance, despite there already being sufficient balance in the account. Annoying, but thought it would be used up anyway so proceeded. Later on, I’d read about the mobile app so decided to download it. Downloaded the app to which it stated “Account is locked, contact support to login”. So I opened a query but realised they were shut for New Years Eve/Day, so expected a slightly delayed response. Fast forward to today (2nd) and the only contact I’ve received is from someone asking about the name and website of the business, which I responded promptly and still have not heard anything back about since. This problem has caused disruption to our operations, from the first day of integration, so we’ve gone ahead and moved to another platform especially after reading online about various billing problems, poor customer service and other questionable behaviour. There doesn’t seem to be a phone number visible online to get faster support either so it seems to be going nowhere. Will now be waiting for the account to be closed and funds return, so will update on how that goes. Steer clear!