Excellent
Based on 578 reviews
ShipToBox4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
ShipToBox (shiptobox.com) has 578 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
578 approved reviews, newest moderated first
Hatem A.
Excellent and classy treatment, especially an employee named Adham
Reply from ShipToBoxApr 8, 2025
Hello Hatem , Thank you so much for your wonderful review! We’re glad to hear you had an excellent experience, and we truly appreciate your kind words about Adham. He’s a valued member of our team, and your recognition means a lot. We're always here to assist you with the same level of care and professionalism! 🌟 Thank you, Customer Service Team
Baboloki A.
Very good live chat support, the team with guys like Adam and Erika were really helpful in explaining some procedures and assisting with shipping payment process. Will produce another review once my shipment arrives. So far so good.
Reply from ShipToBoxApr 8, 2025
Hello , Thank you so much for your kind words! We're thrilled to hear that Adam and Erika were able to assist you and provide clear guidance throughout the process. Our team is always here to help, and we look forward to hearing your final thoughts once your shipment arrives. We're confident you'll be just as pleased! 😊📦 Thank you, Customer Service Team
Mohanad T.
After extensive research, I chose ShipToBox because their shipping rates were the lowest compared to other forwarding companies. My first shipment was smooth—no delays, decent customer service—so I continued using them. However, major issues emerged as I shipped more: Hidden Rules & Fees: Initially, I shipped 7 perfumes with no problem. Later, I was suddenly told there’s a “2 perfumes max per package” rule, forcing me to split shipments (and pay way more). No prior warning—this “new rule” was only revealed after I’d already ordered. Damaged Monitor & Zero Accountability: My gaming monitor arrived damaged. Customer service (via WhatsApp) replied slowly and eventually said they’d file a claim with FedEx. After weeks of back-and-forth, they told me the claim was denied and offered no compensation, refund, or return. They washed their hands of it entirely. Pros: Cheap rates (initially). First shipment was hassle-free. Cons: Unclear, changing rules (like the perfume limit) with no notice. No protection for damaged items—they blamed FedEx and left me with a loss. Slow, unhelpful support when issues arise. Conclusion: If you’re shipping low-risk items, maybe it’s worth it. But for fragile, expensive, or bulk orders, look elsewhere. The lack of transparency and refusal to take responsibility for damages is unacceptable.
Reply from ShipToBoxMay 2, 2025
Hello Mohannad, Thank you for sharing your feedback, and we truly regret to hear about your recent experience. Please allow us to clarify a few points. The limit of 2 perfumes per shipment is a customs and airline restriction due to international regulations on flammable liquids. While your initial shipment may have passed without issue, we are now required to enforce this rule more strictly to comply with carrier policies. We apologize if this wasn't clearly communicated in advance and understand the frustration it may have caused. Regarding the damaged monitor, we sincerely regret the inconvenience. We did file a claim with FedEx many times, and unfortunately, the claim was denied by the carrier—who is responsible for handling and compensating such incidents. While we strive to support our customers through the claims process, we are limited by the outcome of the courier’s investigation. An we still working on the claim and trying to do our best with fedex. We’re always working to improve our communication and transparency, and your feedback helps us identify where we can do better. We appreciate your trust in us for your first shipment, and we hope we can regain your confidence going forward. If you'd like to discuss this further, please feel free to reach out to our support team directly—we’re here to help. Thank you for your understanding, Customer service team.
Utopia
Adam was helpful with the problem I faced with the website, thank you for that, also, I hope they develop their website further.
Reply from ShipToBoxApr 8, 2025
Hello , Thank you for your valuable feedback! We’re happy to hear that Adam was able to assist you effectively. Your suggestion about improving the website is greatly appreciated, and we’re continuously working on enhancing the user experience. Thanks again for choosing our service! 🌟 Thank you, Customer Service Team
Black Rocks L.
Excellent customer service!
Reply from ShipToBoxApr 8, 2025
Hello , Thank you so much for your kind review! We're glad to hear you had an excellent experience with our customer service team. Providing outstanding support is always our top priority, and we truly appreciate your feedback! 🙌✨ Thank you, Customer Service Team
Hassan A.
ShipToBox Review ShipToBox is a fantastic company that offers great and competitive prices, making it a top choice for shipping and forwarding needs. What truly sets them apart is their exceptional team, who go above and beyond to ensure a smooth and hassle-free experience. Their communication is outstanding, with support available through WhatsApp to assist at every step until the request is fully completed. A special thanks to Adham for his excellent service and dedication—his support made the process even more seamless. Highly recommended!
Reply from ShipToBoxApr 8, 2025
Hello Hassan, Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had such a positive experience with ShipToBox. Our team is dedicated to providing smooth, reliable service, and it's great to know that stood out to you. Adham will be especially happy to hear your appreciation—he always strives to go the extra mile! We're grateful for your recommendation and look forward to assisting you again in the future. 🚚📦✨ Thank you, Customer Service Team
Evêncio C.
Excellent job, Adams was very kind and helpful.
Reply from ShipToBoxMar 25, 2025
Hello Evêncio We truly appreciate your kind words! We're delighted to hear that you had an excellent experience. Customer satisfaction is our top priority, and your feedback means a lot to us. Thank you Customer service team
Waleed I.
Credit Cards gets hacked
Reply from ShipToBoxMar 25, 2025
Hello Waleed, We take security and customer concerns very seriously. ShipToBox does not store or process credit card information directly, as all payments are handled securely through trusted third-party payment processors. If you have experienced any issues, we strongly recommend contacting your bank or card provider immediately. Additionally, please reach out to our support team so we can assist you in any way possible. Your trust is important to us, and we’re here to help resolve any concerns you may have. Thank you, Customer Service Team
