Sindhu
Poor customer experience with purchase
While our photographer was great, the customer experience with Shoott was poor. They sent me a discount code via email that wasn’t in my account as a returning client. The in-app experience cited a certain price that I moved forward with but realized immediately after purchase that I would’ve saved $66 with the discount code. Customer service refused to honor the code after purchase or even provide a credit in that amount for a future purchase. Really disappointed about the expense and if $66 is worth losing a repeat client who spends hundreds per year, I guess that’s your call. I’ll be going with a local photographer in the future.


