Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 35 reviews with 2 stars · Clear filters
Jose Maria Q.
Shipping time of the bag
Reply from ResMed ShopAug 15, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
George A.
You have great products but your customer support sucks. I trying to get information about your products and I get no response back from messages nor nobody answer the calls.
Reply from ResMed ShopAug 14, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Scott U.
The exhaust needs to be further away from you ears. Too loud when trying to sleep.
Reply from ResMed ShopJul 5, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Barry C.
Lower prices, don’t charge for fast delivery.
Reply from ResMed ShopJun 6, 2023
Hi Barry, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our shipping fees. We are always looking for ways to improve our services. Please reach out to us should you have any further questions or comments!
Craig F.
Way too many people putting their input on a simple sale of a travel CPAP even though I had a prescription from my doctor. Not to mention that I already have two full size CPAP's that send my sleep info to you. The only person to do a great job was the lady who took my order and then expedited the unit to me the day before I had to travel. The rest of the experienced was terrible. Too many people trying to justify their jobs with ZERO communication with me. Poorly run order processing and fulfillment.
Reply from ResMed ShopMay 16, 2023
My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Rosanne
I dered a miniCPAP from my local supplier of CPAP equipment. The mniCPAP is so so loud I can't sleep with it. My husband says it's awful and he doesn't want me to use it when we travel and share the room. I was over $1000 and I can't use it. I wanted to order the humidifier pads for it. They are out of stock and require a prescription from my Dr. The office thought I was crazy when I asked for the script. I had assume I could use the miniCPAP, but it's doubtful.
Reply from ResMed ShopMay 11, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Elias R.
I paid for expedited shipping, you witheld my CPAP until I have you a prescription. My CPAP stats and settings from my Dr wasn't good enough. Then I told you it's not strong enough you told me I need another prescription. I'm disappointed.
Reply from ResMed ShopMar 7, 2023
Hi Elias, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Rob E.
I am being sent supplies that I did not order and being charged for them. Good for your bottom line, but not mine.
Reply from ResMed ShopFeb 28, 2023
Hi Rob, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
