Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 108 reviews with 1 star · Clear filters
Jimmy M.
Zero customer service or support. Call the number, recording that repeats and never allows you to speak to a person to get answers. Contact support, we will get back to you within three business days, Never happens. Multiple contact emails sent over the past seven months , not one email, not in junk mail, not in the inbox. No repaponse whatsoever.
Andrew K.
Ok, so my machine was prescribed on NHS. Within 2 weeks the screen on my Airsense 11 will no auto turn off. Not good quality at all. Now I have to mess around with contacting NHS for a fix or replacement. Not what you want as adjusting to CPAP is hard enough. For the price they charge quality should be better. Research shows this is not an isolated incident
Herman G.
You say you get a better sleep. This is a crock. It's like a wrestling match and sometimes I throw this piece of garbage across the room. All I do is fix the mask so that I can breathe which is almost impossible because is it moves a bit the air holes don't line up. Totally fed up with your junk.
Heavy S.
Had f40 was first my first mask. Used it due to insurance reasons for my 21 out of 30 for month. Was horrible experience got my time with it for insurance. Guess what I got less sleep then I was getting before. I had buy it complaint multiple times about fit. The nostril piece kept sliding in front of my nose can I breathe? Guess what can not get help with new mask. Complaint was multiple times with a 30 day. Period but no trade. Store to help me has emailed résumé said I didn’t meet their standards. But I did not good products. Then I tried what are the F 30 X with a nose pills that worked twice. And then on the elbow on the top leaks by horribly more about it and he wants to do anything. So how can I trust your company? The products like this. I guess in Australia quality doesn’t matter
B W.
I ordered a LARGE f20 headgear, low and behold it is nearly identical to there std headgear. As anyone that wears a XL or XXL baseball cap, knows that a med or large does NOT fit. I guess RESMED does not understand that ! The circular part at the top of the headgear is IDENTICAL in size, that is where I need it. The straps were 1/4" longer, so when I strap the mask down, my tail piece is 1/4" longer, serving no purpose.
Trisha P.
I was very disappointed with the customer service I received regarding my recent purchase of supplies. The box arrived damaged, so naturally, I opened the packages right away to make sure nothing inside had been damaged during shipping. While doing that, I realized I had ordered supplies for the wrong machine. The supplies were never used or installed—I contacted the company simply hoping to exchange the opened but unused product for the correct supplies or receive a refund. Unfortunately, I was told that because the package had been opened, they would not accept a return or exchange. I understand that the company has a return policy, and after going back to the website specifically to look for it, I did find the disclaimer. However, my frustration is with how that policy is communicated during the purchasing process. The restriction is buried toward the bottom of the Shipping/Returns information and was not something that was clearly brought to my attention when I placed the order. For a policy this restrictive, I believe it should be communicated much more prominently—during checkout, on the order confirmation, in the shipping email, or even with a notice on the package stating that opening it makes the item ineligible for return or exchange. Had I known that simply opening the package—even without using the product—would make it completely non-returnable, I obviously would have been much more cautious. I understand that I ordered the incorrect supplies, but I was disappointed that there was no willingness to work with me on an exchange for an unused product, especially considering the circumstances in which the package was opened. Clearer and more transparent communication about this policy would have prevented the situation entirely and would make for a much better customer experience.
Jennifer T.
Have been very happy with my Air Curve 10 until a week ago when it started squeaking. Took it in today and turns out the warranty expired two weeks ago. Normally I receive a text from my supplier. It came today. Resmed offering no help whatsoever.
John S.
The Resmed 11 is crap. Had the 10 for years with no problems whatsoever. The 11 is a massive backward step and I would not recommend anyone to waste their money.
