Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 35 reviews with 2 stars · Clear filters
Sharon D.
Extremely inconvenient to have to sign for the package through FedEx. Their delivery attempts were always while I was at work. I had to take a half day off work to go a very far distance to the distribution center to pick it up. I am asking for a different option next time. What could we do differently? Thanks
robert M.
first of all it took too long to get authorization to get the unit as your office kept sending request to a disconnected phone number. secondly you sent the unit via fed ex requiring a signature. this is after a Customer service person told me it would be 4 weeks before it would ship and then it shipped within a week when i was on vacation for 2 weeks.
Reply from ResMed ShopOct 25, 2022
Hi Robert, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for the issues regarding your order. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Julie O.
My Dr. forgot to say "length of need". It took many unnecessary days to resolve this issue and I had to go to the back of the queue for a re-review. It was very stressful because I was leaving the country.
Reply from ResMed ShopSep 28, 2022
Hi Julie, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our prescription process and apologize for any inconvenience this has caused. Please reach out to us should you have any further questions or comments!
Robert P.
Staff not helpful. They sent forms that should have been fillable online and were not. They dont think outside the box. Made it difficult to get my supplies
Reply from ResMed ShopSep 27, 2022
Hi Robert, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for the issues regarding your order. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Lisa
I ordered a replacement power cord but for some reason it was shipped with the requirement of a signature. It added an additional 7 days since my apartment doesn't have a staffed front desk and after a bit of shipping delay it had to be rerouted which also incurred delays. Bad choice at the shipping decision, but otherwise the item seems fine.
Reply from ResMed ShopSep 22, 2022
Hi Lisa, My name is Amanda and I am with the ResMed Shop Customer Support Team. Thank you for your feedback regarding our shipping carrier for the ResMed Shop. We are always looking for ways to improve our products and services. Please reach out to us should you have any further questions or comments!
Kimberly L.
There was a small hole in each antiseptic wipe container seal in the center and fluid had leaked from under the cap onto the cardboard box
Reply from ResMed ShopSep 19, 2022
Hi Kimberly, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for the issues with your products. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
customer
Good products but I paid the extra $15 on early Wednesday 8/31 for expedited 3 day shipping, “label created” 9/1 by FedEx & if I am luckypackage arrives 9/6? All this because my original $1,000+ order did not include required part for operation I was not told about in verbal conversation or on website. Misleading, incomplete & bad service. :(
Reply from ResMed ShopSep 12, 2022
Hi there, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry for the issues regarding your order. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Bjt
The shipment and arrival was great. I am really having trouble with getting my ResMed set to the right level. And now I can’t even connect to Bluetooth. When I first tried it out it said that it was set at level five and I felt like I was suffocating. I have been in email contact with support but have not gotten the help that I need.
Reply from ResMed ShopAug 12, 2022
Hi Bjt, My name is Amanda, and I am with the ResMed Shop Customer Support Team. We see you've already been in touch with our Customer Advocates, and it looks like they will be contacting you shortly to follow-up. If there's anything else we can do for you, please don't hesitate to reach out.
