Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 108 reviews with 1 star · Clear filters
Curt C.
I want to speak with a customer service representative to get the answers to my questions.
Reply from ResMed ShopFeb 14, 2024
Hi Curt, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Richard K.
happy with the product, but, turns out that your price is at least $200 to $250 higher than competitors. Was tempted to return it just for that reason. Will probably never make another purchase for that reason.
Reply from ResMed ShopDec 18, 2023
Hi Richard, My name is Janeil, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
Janet P.
I was unable to use the machine. It was uncomfortable and loud. I used it once and but it in the closet. A total waste of a lot on money. I would never recommend this
Reply from ResMed ShopNov 7, 2023
Hi Janet! My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Henry
You didn't mention there was no filter on f30 mask and it it too dry to sleep. Now I have no way of getting fitter for a mask with filter and another expense. I either spend hundreds more or I wasted $1000
Reply from ResMed ShopOct 23, 2023
Hi Henry, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Lisa L.
I'm so frustrated when I have heard the refund not included goods return shipping cost. My old device is out of order and I seek a replacement. I found your product is the same as mine. After I have made the payment and you tell me I'm not eligible to the purchase. Since you refused to sold the device to me but send out the filter to me without prior notice is entirely your fault. I have no use with the filter as I haven't a workable equipment. Thus I strongly request you to refund goods return cost to me in order to compensate the trouble and time wasting caused by you.
Reply from ResMed ShopOct 19, 2023
Hi Lisa, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Dave
when i took delivery of my machine, i was told i would get a call monthly to check if i needed any supplies. i never received a call. maybe i'm wrong. but then to get supplies ordered took 3 phone calls to two different organizations and 2 returned calls. just frustrating
Reply from ResMed ShopOct 12, 2023
Hi Dave, My name is Mike and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Grant S.
I was told that I would be contacted within 24 hours. Well its been about 5 days and no contact. Seems to be like most of the other companies out there and believe that customer service is a thing of the past. BUT... my money can spend with others companies just as quickly as it can spend with yours.
Reply from ResMed ShopSep 27, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Paul W.
Physician completion of ResMed form insufficient for order, which took weeks to obtain Additional invasive information requested Requested order cancellation Within days, form approved Reinstated order
Reply from ResMed ShopSep 21, 2023
Hi Paul, My name is Mike and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
