Great
Based on 1,064 reviews
ResMed Shop4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ResMed Shop is an online distributor of the ResMed AirMini™ AutoSet™ CPAP device, AirMini supplies, accessories and gold-standard customer service. From understanding your sleep issues to helping you treat sleep apnea, the ResMed Shop can help awaken your best! Explore ResMed’s range of AirMini products to help improve your sleep and your health:Shop AirMiniShop mask packsShop AirMini accessoriesWith the assurance of a 30-year history and expertise in sleep, ResMed empowers its customers. It’s their mission to breathe new life into overall health and performance, helping you to awaken your best.All products are sold through Expedite, LLC, a ResMed company.
ResMed Shop (shop.resmed.com) has 1,064 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 108 reviews with 1 star · Clear filters
Stephen H.
You don’t keep my prescription on file
Reply from ResMed ShopJun 13, 2023
Hi Stephen, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
KR
There is NO information when ordering the AirMini that indicates that it is NOT compatible with non- Resmed masks. I want a refund! I was on hold for nearly an hour only to find out that I needed to call the “Resmed Shop” rather than customer service. If my husband hadn’t invented the sensor that is in the machine, I wouldn’t be so upset!
Reply from ResMed ShopJun 12, 2023
Hi KR, My name is Amanda and I am with the ResMed Shop Customer Support Team. We're so sorry any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Thank you for your patience and understanding.
customer C.
BEWARE: The air mini is a waste of money! Your normal breathing will be so loud it will keep you up. If you want to return it, do it within 30 days. You will only get a credit, no refund.
Reply from ResMed ShopJun 12, 2023
Hi Cheryl, thank you for contacting the ResMed Shop. I've forwarded your information to our Customer Support team, and they will follow up shortly with further direction!
Eva Z.
not received a connector... please resend
Reply from ResMed ShopJun 6, 2023
Hi Eva, My name is Amanda, and I am with the ResMed Shop Customer Support Team. We're so sorry any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Phillip B.
This order took more than four months to be delivered. You folks are aware of the issue.
Reply from ResMed ShopMay 18, 2023
My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Robert van S.
Purchase refills elsewhere as it seems pretty ridiculous to have to provide prescription for refills that you already have on file for my purchase of the Miniair travel CPAP
Reply from ResMed ShopMay 16, 2023
My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
Chauncey B.
The wrong equipment was sent for my air mini. It did not work with my full face mask.
Reply from ResMed ShopMay 15, 2023
My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
russell V.
I bought the humid x for my f20 mask for my travel cpap and noticed no difference from not having disc at all
Reply from ResMed ShopApr 20, 2023
Hi there, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
