Bad
Based on 28 reviews
Volufiline USA1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volufiline USA is a skincare brand built to help people feel more confident in their skin. We create high-quality, volume-supporting cosmetic serums for areas like under-eyes, smile lines, and fine lines. Our priorities are real results, clear communication, and a great customer experience, with fast shipping, responsive support, and simple, effective products.
Volufiline USA (shop.volufiline.us) has 28 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
28 approved reviews, newest moderated first
Elsie D.
Did not deliver.
Reply from Volufiline USADec 26, 2025
Hi there, we’re sorry to hear this. Please contact us with your order number at [email protected] so we can resolve this and get your delivery or refund sorted right away.
Sarah W.
Really quick shipping, 3 days via USPS Ground. Tracking was also included which was nice so I could see when it was coming. The packaging is very luxury feeling and the serum is high quality and authentic.
Grace S.
Loved the free cream gift that came with my serum, both have been working so well for me. Feels really hydrated and plump now underneath my eyes and on my lips. The shipping time was good too.
AMG
I placed an order with the company on November 10 and I have yet to receive my products. Furthermore, they went ahead and charged me a second time a week later. The only reason I’m giving two stars is that they seem to respond if you write to them but at this point who knows if I’ll ever receive my items or be refunded for the mysterious second charge. Stay away and order from The Ordinary instead - they are cheaper and they actually fulfill orders.
Reply from Volufiline USADec 26, 2025
Hi AMG, thank you for taking the time to share this feedback, we’re really sorry to hear about the experience you’ve had. This isn’t the standard we aim for, and we understand how frustrating delays or unexpected charges can feel. It sounds like there may have been a duplicate billing authorization or a shipping delay, and we want to resolve this for you right away. We can confirm that every order is either fulfilled or refunded in full, and we’d like to prioritize your case personally. Please reach out to our support team at [email protected] with your order number or email. We appreciate your patience and the chance to make this right. Our team is here to help until this is fully resolved.
