shopaustin.orgReviews of shopaustin.org

Reply from shopaustin.orgSep 3, 2026

We apologize if we missed your message. We emailed regarding the issue. We did not receive any reply from our correspondence regarding your order. If there are ever any issues with an order you placed online you may reach out to us at phone: 888-217-7232 option 5 Monday - Friday 7:30am - 4:30pm Monday - Friday or you may email our team anytime at email address [email protected] . We apologize for any inconvenience this situation caused you.

Reply from shopaustin.orgJul 7, 2025

We are sorry to hear that your order arrived damaged. Unfortunately, product does get damaged in transit from time to time. We offer free pick up and replacement of any item that is received in damaged condition. We guarantee purchases and will do whatever we can to ensure you receive product that meets your expectations.

Reply from shopaustin.orgMay 21, 2025

We are sorry you did not have a positive experience shopping in our store. We appreciate all feedback so that we can make improvements for other shoppers. If you can send us the item and you were shopping for, we would like the opportunity to take a look at the item and try to fix the issue you were having on our site. Please contact us at [email protected].

Reply from shopaustin.orgApr 21, 2025

Thank you for providing your feedback. We apologize your item was not delivered. Tracking indicates that the items have been lost or damaged by the carrier. We have issued a reshipment that will be shipping today. We apologize for the delay and any inconvenience this has caused.

Reply from shopaustin.orgAug 3, 2024

Good afternoon. We apologize that you did not receive your entire order. We are researching with the carrier now and are also processing a reshipment. Your missing items will ship Monday, and we will send you updated tracking information for the missing items as soon as they ship. We apologize again for the oversite and the inconvenience this has caused.

Reply from shopaustin.orgNov 22, 2023

Thank you for the review and feedback. We have provided your feedback to the manufacturer for this item. Return labels have been issued and we will credit you for the unused product. We apologize for any inconvenience this has caused you and hope to have the chance to earn your business in the future.

Reply from shopaustin.orgJul 19, 2023

We apologize for the delay you have experienced receiving your order. The order was marked as delivered by UPS, but after further investigation we have found that UPS marked the package as refused and returned it to the fulfillment warehouse. We have reshipped your order and it should deliver tomorrow. We do apologize again for the delay and hope to have the opportunity to earn your business in the future.