JESSICA
great customer service
Let's talk about how patient and diligent the customer service is. I am super indecisive and ordered and canceled and reordered several pairs and they were super helpful. Rio, in particular went above and beyond!
Average
Based on 8 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Felix Gray (shopfelixgray.com) has 8 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 4 reviews with 5 stars · Clear filters
JESSICA
Let's talk about how patient and diligent the customer service is. I am super indecisive and ordered and canceled and reordered several pairs and they were super helpful. Rio, in particular went above and beyond!
Carolyn
Outstanding service! Ordered glasses weeks ago. Lost/in limbo with USPS. Emailed Felix Gray on the 23rd. They overnighted a replacement pair in time for Christmas! Really happy. Thank you!
Stacey S.
Exceptional product & exceptional customer service from Brian! The glasses are stylish, lightweight, and completely took care of my eye strain & headaches. I needed to do an exchange due to my first pair being too small and Brian was ON IT! He was so responsive & helpful and got my new pair in the mail to me super quickly. Thanks for a wonderful product & experience, Felix Gray Team!
Michael B.
Love! Not only are the frames great but the customer service is too! The first pair I ordered were the wrong prescription (NOT Felix Gray’s fault but the doctor’s) and the frames were just a bit small for my face. Anyways, I got a free refund and got another pair that are perfect! I used to wear irritating contacts just because I hated how glasses looked on me, but now I wear glasses every single day. The blue light filtering is effective in my opinion as well. The ONLY small problem I have is that there is a very slight yellow tint that IS visible sometimes. In some pictures, this has given my eyes a yellowish gross kinda look. Very small, but I did notice. But all in all, will definitely buy again