Bad
Based on 334 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Marketplace for Goodwill thrift stores
shopgoodwill (shopgoodwill.com) has 334 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
334 approved reviews, newest moderated first
Lawrence H.
Goodwill Easter-Seals in MN has become a nightmare. Almost everything arrives broken now. No Customer Service. Rude and arrogant response to questions. They can provide no details on an item, as everything comes through a warehouse & is stored there. Management never returns calls when I’ve called MN for help. Pkgs are shipped on an untimely basis and consistently late. Poor service all the way!!
AM
This site engages in fraudulent shill bidding to drive up the cost of auctions. If you do purchase here, I recommend using BUY IT NOW ONLY
K D.
Won a few auctions and took me about three payments before I realized that they are charging tax on the shipping and the handling fees! It the tax is the last thing added to the total price and it includes the price of the item, a shipping fee which is rather high and a handling fee then they base the tax price off of the total of that! They need to be audited!!
Erika M.
Customer service not helpful. Don’t answer questions and do not assist
H L.
I made a purchase for $141 from the goodwill of south Texas for a Gucci shoulder bag with a COA. When I received it it looked good however; it had some dirt inside and I wiped it out . When I did blue dye came off the entire inside. I contacted them and was told that they wouldn’t accept it back. Beware of the pictures and products you buy.
Doug F.
PayPal has taken over their payment system. And PayPal always has been a nightmare... WARNING ?!!!&$ POS....
jesus C.
Not every store is ran the same way, some ship the next day after payment. Some ( EVERGREEN, GULF COAST) take their sweet time to even label tehe item, then it sits for days to be shipped ( EVERGREEN) being the worst of all. An entire week after payment, item gets labeled and sits again. SORRY Management-- Excuses are always the same " a little Backlogged". then stop auctioning more ya Einsteins!!!! catch up and then resume auctions. that simple!! GREED and Complacency is the Problem, any complaint is shrugged off. Shipping charges are ridiculous! 81 pound Dyson vacuum?? total weight shipped 14!!! like HOW IN THE Heck do you get 81 pounds. Its way too problematic and frustrating to buy there anymore REGARDLESS of the condition or value of the item. waiting two weeks for a paid item is beyond reason, there are no guarantees EVER! you may get the item, you may not. Like I said, Some stores could learn a thing or two about management and REALISTIC GOALS from the Delaware County Online store. Next day Shipping is the GOAL! to foot draggin for five business days- lord help you on a federal holiday. so yeah, averaging 8-9 days to get items is beyond reasonable. E-commerce is not a NEW thing, yet! I bet the "managers" get paid as if their are saving the world from climate change. LAZY, Complacent, And Over all Greedy AF. Some items are Less NEW from the Manufacturer to add insult to injury. anyway- shop there if you like to gamble. DO NOT shop there if you actually PLAN your purchases and live up to you side of the "deal" they certainly wont. BUT if You feel froggy. Steer clear of Evergreen, thank me later, I know someone will still try it.
Jon
Won an auction and was canceled the following morning. Called to inquire and was given false/misleading answers, essentially told "it's just the way it is, management made the decision". Scummy behavior
