Robert G.
I was recommended them by someone
I was recommended them by someone, couldn't have been more wrong. I called the number on the website and told them specifically what I wanted, and what I would need to produce the kind of shopify store I wanted. The person on the phone recommended one of the store builder programs. It was a little more than the one I was looking at, but he told me I would need the higher level to get the store I wanted. They worked very slowly, and I wasn't really impressed with the work. They told me the basic store build was done, and then asked who was going to write the copy. I told my account manager copy was included in the build I purchased. I was told that I had everything I needed to build a ready to sell shopify store. He told me my store level didn't include copy, but he could give me a discount. So I paid for them to do the copy. After they completed building the store with copy, I told them that I had asked for two products, bundles, and the option for subscription service. Once again I was told this wasn't included in what I purchased and that it was extra. At this point I just wanted to get the store finished, even though the store didn't look very good, it didn't show well on mobile, it seemed really clunky, and the images were poor. I agreed to move forward. Now it was time to connect my distributor and TikTok shop. Once again I was told this wasn't included with what I purchased. I reminded them that when I originally purchased the store, I told the man on the phone I wanted to build a full store with 2 products, bundles, and subscription option, it needed to be connected to my distributor and TikTok Shop, and I was told what level store to get. They told me no, it wasn't included in what I purchased. They were going to have to charge me for connecting the store to the distributor, and another charge for connecting the TikTok shop, but they would give me a discount, and set up an Amazon store as well. I went ahead and purchased the services. I told them I didn't really like the build, and since I was paying way more now, I put my foot down and have them get some better images. They still were not connecting the site. Somewhere along the line they got me a new account manager, and he told me they didn't have the original assets I sent them. I had to re-send everything including the images, and they had to rebuild the entire store. It still didn't look very good. I asked if they connected the store yet, I was told I needed to have a call with a manager. I was called by a man I had never spoken to before. He told me that I needed a high-risk payment gateway, and if I didn't pay an additional $5,500 they weren't going to publish the site. This was the last straw for me. I told them to stop working, they were fired. I immediately filed a dispute with my credit card company. They called me back and asked if I filed a dispute, and I told them I did. They asked if I would cancel the dispute and they would refund my purchases if I did that and didn't give a negative review. I agreed. They never issued the refund. I contacted them again with text and email, but no response. I started the dispute again. They called me, texted me, and a new relationship manager called me to ask what the issue was. I told her that she should've called me when I cancelled the first time, and they had their chance to do the right thing several times. This company is no good. They do bad work, their stores do not look professional, and they will try to upsell you at every turn and tell you what you already paid for isn't enough. Avoid them at all costs.