Excellent
Based on 180 reviews
Impressions Online Boutique4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe.Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience.If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.
Impressions Online Boutique (shopimpressions.com) has 180 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
180 approved reviews, newest moderated first
Emily J.
I’ve ordered a number of times. My orders always ship promptly often within 24 hours or less! I recently had a defect on a shirt I ordered and Kacie with customer service remedied the issue in minutes!! Stellar customer service! They have a lifelong customer in me!! Can’t say enough good things!
Whitby M.
Overall I was pleasantly surprised by every aspect of this company. The order arrived in a timely manner, packaged properly, and the quality exceeded my expectations. I was reluctant at first because I think we've all had bad experiences when trying new brands but the minute I put on the top I ordered I fell in love. I even placed another order that day for some pants to go along with it. I initially put my email in incorrectly when checking out and I messaged their customer service. The very next day I received a copy of the order along with a confirmation number. The top came in shortly after that. So overall this was an incredible experience from shipping, to packaging, to product quality and customer service.
Chaeli S.
Impressions Boutique is one of my go to places for everything! I love the size inclusive styles and that there is something for everyone! I love their point system. Recently I orders several swimsuits and two of them were on back order. I called when I received part of my order and they were very nice and understanding. I saw that the swimsuits that were back ordered were shipping out and I reached out and within a few minutes I received a response!!! This has never happen to me before, Impressions has top notch service with great products and prices! I highly recommend them for every occasion!
Cheryl S.
I purchased a romper for a sorority date night. The original shipping was fast and speedy; however the uspo marked delivered, but it still hasn’t been delivered. I contacted Impresions immediately on insta gram since I was t able to find a direct number anywhere. I was told to email the boutique. Then here is where all of the back and forth began. Instead of telling me everything I need to forward to get this resolved, I was given a piece of information each time…. I need the order number, then.., I need you to check with neighbors, then yes, it’s insured, then we need a form signed. Over a week has laser by going back and fifth with customer service… I missed my date to wear to what I originally wanted to wear it to…. So I thought I’ll have fur spring break… nope I’m still not sure when I will receive anything… seems like they are buying time with back and forth emails. Never again will I purchase anything from this boutique
Reply from Impressions Online BoutiqueOct 4, 2023
Cheryl, We apologize as we did not realize you had left a review of your experience. We have a thorough process to try to resolve issues for missing packages when our carriers (typically USPS) report packages as delivered. We understand that this may not be very convenient and we are always looking for ways to improve. Our records indicate that you were fully refunded for the romper. Though the resolution may not have happened as quickly as you had hoped we are truthfully discouraged by this standing 1-star review which is damaging to our company. We do our best to provide timely service to all of our customers and unfortunately we occasionally have scenarios that do not go as smoothly as hoped. We hope we have a chance to earn your business in the future. Thank you!
Calli G.
Love shopping with Impressions Boutique. They always have great quality clothing! I had a minor problem occur with a dress I ordered recently and customer service (Dana) was very helpful to resolve the issue!
Jennifer V.
Been shopping Impressions for a few years. There are three of us gals in our household who shop this boutique often! Great service, trendy/timeless selections & good sales! Highly recommended!!!
Janie P.
I LOVE Impressions Boutique!!! Their clothes, shoes and accessories are incredible!!! And they have an awesome Customer Service who is so helpful and friendly!!! I strongly recommend Impressions boutique!!!
Mercedes
Ver prompt shipment and nice items. Good updates on the shipment. Never had a problem. Good JOB!!!
