JAUSReviews of shopjaus.com

Scam - WORST SHOPPING EXPERIENCE EVER. Item never received. It never left their warehouse dispite being told it was en route for months. Eventually after being given multiple tracking numbers I read the reviews and realised it wasn’t ever coming. Finally got a refund via PayPal dispute 3 months after I bought the jumpsuit. Awful experience, buyer beware.

OBSESSED! I recently ordered 3 dresses for my bridal events and an upcoming friends wedding and they are incredible. I'm so impressed with the quality for the price, it's so much more affordable than other brands I buy from but the quality is the same if not better! Will definitely be back for all my events

If I could leave negative stars I would. The quality is terrible. It looked nothing like the pictures. Their customer service is beyond terrible. I have been calling and email and have not been able to reach anyone. I am extremely disappointed for the price. They are a huge scam. DO NOT PURCHASE.

It states in the Instagram bio * AUSTRALIAN FASHION* I purchased the dress which is advertised in $$, automatically thinking it’s Australian. SNAKE TACTIC, you’ve advertised the price of the dresses to be the same as the Australian price also! The dress I bought is $316 in Australian, why is it the same price in USD? That’s almost double the price! To confuse the customer! Only AFTER payment was I notified it was in USD **not at checkout** but when I received the notification from my banking app. I quickly asked for a refund and that I didn’t want the dress due to this reason. I get an email 48hours later stating that it’s already been shipped. I wait a month still nothing and now I’ve been offered a $300USD WHICH DOESNT EVEN COVER THE SHIPPING CHARGE OR THE ACTUAL AMOUNT I PAID FOR OR THE DRESS IN “USD”. THIEVES!! SCAM ARTISTS!! I’m still waiting on a response! Please give my money back, this is not how you run an successful business. Response to your comment: The dress on its own was $316, why have I received a $300 credit note? That isn’t including shipping for your information! You canceled the shipment from your end, being the last dress in stock, and then offered me a credit note. How is that fair?? You only covering $440 and I paid $500 AUS meaning shipping is $60, really ? As soon as I realised it was in USD I emailed and mentioned it was a mistake and 48hours later you mentioned it was shipped out. I waited over a month for you to lie and say it was canceled from my end. That isn’t ethical at all! Also with shipping I paid $345 USD not $340USD. Your refund isn’t correct either Response to your edited comment: I never canceled the shipment from my end, so why didn’t I receive it if it were too late for me to cancel? It’s unfortunate that I’m unable to receive your rapid response via email and have to take it to such a public platform to receive a response from you this quickly! It’s a very difficult process. Also, the Address wasn’t in the bio before my interaction! Australian brands will NOT be charging a different price international as you are currently!! Given that it was canceled from your end somehow, you should be sending out another one free of charge and not handing over a credit note! Also it doesn’t help that everything I want is out of stock in my size or only 1 left. I’m not about to make the same mistake of getting the last one in stock again, after what’s happening currently! Could you at least send out the same dress in the black? Seeing that I’ve paid for the same amount? And you have my XS size available! 17 September 2022 Still waiting on your response! 21st October and I’ve finally received my dress. Not sure if I would have, if I hadn’t take matters so publicly! If you charge someone for a product either replace the product or provide a credit note for the price of the product, not less. I will never purchase from here again!

I’ve been a returning customer for almost 4 years now, and love their huge range of Australian brands. Their shipping is very fast and I love how often they have new arrivals. It can be pricey for certain brands but the quality is worth the price. I’ve reworn a few dresses multiple times and they still look as new.

After accidentally ordering the wrong size, I quickly got in contact with the customer service team to switch to the correct one. The lady who answered the phone was so sweet and quickly edited my order for me. It was shipped out the same day. I just received it and the quality and fit is perfect. I’ll be coming back for more dresses and recommending JAUS to all my family and friends.

they publish delivery times that they do not meet and if you want to cancel for something that is their responsibility you have to accept that they keep your money

I can always count on this lovely shop when looking for a wedding guest dress or a piece that I know will endure the ever changing seasons of design. I have purchased three nookie dresses from Jaus, all of which have been absolutely stunning. Personally, I’m not a fan of online shopping, so having the luxury of a boutique that sells Australian brands you can actually touch and try on is wonderful. The associates are pleasant and helpful, always coming to my rescue when I need that last inch zipped up! The window displays are updated in a timely fashion to preview the latest inventory. The store is as clean as it is inviting. Check out Jaus if you haven’t done so already!