Reply from Shopper ApprovedJul 23, 2020
Hi Robert,
I have to say, I seriously considered flagging your comments as 'defamatory' for a second time, because honestly, your words were hurtful, and I know that if you were to ever come to Ogden, Utah and meet us in person, you would realize that the things you are saying just aren't true. I would imagine that if you did come here, that we would probably become great friends, and you would see all of the amazing people that work here, doing their absolute best every day to try to make the world a better place.
But sitting here, I've realized that you don't know us, and that you have a concern that hasn't been resolved, and so you're frustrated and lashing out in an effort to be heard. Well, I want you to know that I hear you, and rather than take the easy way out and flag your review, I want to help you resolve whatever concern you have, so that you feel better. So please, take a few minutes to reach out to our support team - they're awesome, and they will do whatever they can to help you. You can call them, email them, or even chat with them online - whichever is the most convenient option for you. We are here for you Robert.
As I read your comments above, one of the things I realized from your comments is that you may not know the difference between an open review platform (like Trustpilot) and a verified review platform (like Shopper Approved) - this seems like a big part of your frustration, which I think I can help shed some light on.
As a verified review plaform, the one thing we don't allow is for random people to leave unsolicited, unverified reviews; however, this doesn't mean that our reviews are fake. In fact, it's the exact opposite. Unlike open review platforms (like Trustpilot) where anyone can leave a review without any verification or proof of purchase, only real customers who have actually made a verified purchase from one of our clients can leave reviews on Shopper Approved, which actually makes our reviews the most authentic, trusted reviews online.
Another reason why our reviews are more authentic and trusted, is because our system automatically requests reviews from every paying customer, regardless of their experience. This means that every paying customer has an equal opportunity to leave whatever feedback they want (good or bad) - ultimately creating the most accurate overall star rating and reflecting each company's true reputation.
Unfortunately, open review platforms like Trustpilot, tend to collect a disproportionate amount of negatively skewed ratings and reviews from a very small percentage of a businesses actual client base, creating what's referred to as 'Open Review Syndrome'. Not only do these negatively skewed reviews create a distorted, false view of reality that millions of consumers then base their buying decisions on, but they also harm the reputations of tens of thousands of honest, hard working businesses around the world.
Now, in your comments, you also mentioned our negative reviews on Trustpilot, which surprisingly have very little, if anything to do with Shopper Approved. The bulk of them have to do with the occasional bad experience that a customer has had with one of our clients. And even though these reviews are not directly about us, you will see from our responses that we have still taken great care to answer all of these customers, in an effort to try to help them resolve their concerns.
Also, because on rare occasion, one of our clients customer's loses their survey email, or it doesn't reach their inbox for some reason, we will be adding an option in the very near future where existing customers will have the ability to click a link on our homepage and leave a review. However, in order to protect the integrity of our system, they will need to provide proof of purchase in order for the review to be published.
Anyway, I hope that helps you Robert. And again, please reach out to us so we can help you fully resolve whatever concern it is that you have.
Sincerely,
Scott Brandley
Shopper Approved
