Reply from SHOPPINKPLASTICMay 28, 2026
Hello,
We’re sorry you did not have a great experience with our customer service, especially as a first-time customer. However, it is the customer’s responsibility to read and understand our policies prior to ordering. We make the importance of purchase protection extremely clear under every item description, on a dedicated FAQ/policy page, and again at checkout before payment is completed.
The package protection for your order would have cost approximately $2.50, but it was manually removed during checkout. In addition, you were required to agree to our Terms & Conditions checkbox acknowledging that if protection is declined, the customer assumes responsibility for lost or stolen packages once marked delivered.
When you contacted us, we did not ignore the situation. We directed you to USPS and also informed you that, despite the declined protection, we would still assist by filing a claim on your behalf as a courtesy. USPS ultimately confirmed the package was delivered to the address provided on the order.
What many customers may not realize is that when a package is marked delivered, the product, packaging materials, shipping costs, labor, and transaction fees have already been fully spent on our end. If we refunded every delivered order where protection was declined, there would be no purpose in offering affordable package protection in the first place. That protection exists to protect both the customer and our small business.
As a small business, we intentionally keep our pricing significantly lower than many comparable brands, and part of being able to maintain those prices is having clear policies in place regarding shipping protection. We spent months negotiating affordable coverage options specifically so customers could choose the level of protection they were comfortable with prior to ordering.
While we understand your frustration with USPS, we do not believe it is fair to characterize our company as uncaring when we followed the policies agreed to at checkout and still attempted to assist you beyond what was required.
