Mary K.
Still waiting for a response!
Still waiting for a response!
Reply from ShopqseSep 21, 2026
Hi Ms. Mary, Thank you for your feedback. We would like to provide an update for transparency. We received your follow-up email on September 15 and responded the same day with a proposed resolution. We followed up again on September 16 requesting your confirmation on how you would like to proceed. For the past 10 days, our team has continued sending follow-up emails in an effort to resolve this matter, including another follow-up today. Unfortunately, we are still awaiting your response. We remain available and happy to assist. At this stage, we simply need your confirmation on how you would like to proceed so we can move forward with the proposed resolution. Regards, Shop QSE Team