Reply from VIDAJul 31, 2020
Hi Regina,
Thanks for posting about your purchase on Trustpilot. Since manufacturing transparency is one of our core company values, we try to be as clear as possible about where each of our products is produced, and include that information on our product pages.
Our Color Collection Protective Mask (https://shopvida.com/products/protective-mask) is manufactured in China. Our Made in California Mask is made in Los Angeles (https://shopvida.com/products/face-mask-usa) and our new Organic Cotton Mask (with 1000s of artist prints) is made to order in Pakistan (https://shopvida.com/collections/artist-print). VIDA itself is headquartered in San Francisco.
From your post, it sounds like you value transparency about where your products are produced. As an executive at VIDA, I can tell you that we do, too. In fact, we've developed customized educational and aid programs for each of our maker communities. We ask each of them to share their challenges and provide real data on what people in those communities need. In Pakistan, for example, each purchase of our Organic Cotton Mask supports our literacy education program for factory workers as well as mask donations for essential workers and communities in need n the US. We truly value the diverse craftsmanship that each distinct factory brings to the VIDA marketplace, and I know they value VIDA not just as a distribution outlet for their scarves, tops, bags, face masks, etc., but as a partner doing its best to secure fair wages, safe work and educational programs.
As you may have surmised we are a small but growing business that relies on the collaboration of many cultures. And as you may also have guessed, a global network of artists and artisans sometimes brings with it shipping, customs and other cultural complexities, especially during a global health crisis. Thus, I want to know more about your particular issue, so we can get to the bottom of it.
You can reach me at [email protected]. Please include your order number, and I promise someone will be standing by to respond personally and as quickly as possible.
Best, And Stay Safe,
Peter // VIDA
