Sigma BeautyReviews of sigmabeauty.com

Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal. Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases

the worst service ever. My order came after two months. They told me it takes only 3 to 10 business days. even worse, they sent me wrong products. I ordered a lip stick but they sent me a different colour from what I ordered. The worst service ever. I will never buy any product from sigma beauty.

First ever order with Sigma, I ordered the palette vault (4x eyeshadow palettes) which wasnt available at the UK stockists at a really good price over black friday and selected untracked shipping. After reading these reviews I was worried my order wouldnt show up, and it did take a while (to be fair it was over the xmas and NY period) but my order arrived in excellent condition and no extra customs charges were applied (I'm in the UK). The products themselves are stunning, my only constructive criticism would be that I can't understand why such a large successful brand are even still offering untracked shipping in 2021 (and more to the point charging so much for tracked shipping) when other much more affordable stateside companies (like Colourpop) give you tracked shipping as a given? I feel like tracked shipping for all orders would eliminate a lot of customer complaints? Anyway, really happy I grabbed the palette vault but will look to order Sigma products from a UK retailer that stocks them in future to avoid wait times/worry it wont arrive.

I bought a brush set from sigma beauty and it was free shipping offer to the U.K. on my purchase .My order delivered by FedEx but soon after they I have been charged £22.25 by FedEx for something called tax and duty for international shipping!! I bought many products from the U.S but that’s the first time I have to pay taxes for my delivery. I believe if Sigma beauty offers free shipping, they have to pay for everything and if not, they have to let the costumer know that there will be a hidden charge waiting for you after shopping from out side the U.S. I am very disappointed with there service and never want to buy anything else from them.

This review is with regards to their customer service: I ordered twice and had mild issues once, while the 2nd time it was a more complicated issue with shipping and customs. They responded quickly and were polite and extremely efficient in their understanding and handling of the matter in both occasions. Top score for customer service, by far.

I have been a loyal international sigma customer for many years, purchased many things from them and I wait months every year for their world wide free shipping events, as this is the only way I can avoid the exorbitant international shipping fee. In a all the years I have purchased from them NEVER before have I been charged past what I paid from my purchase on the site. So imagine my shock and anger after receiving a call telling me that not only will I have to pay again, the amount is more than DOUBLE what I would have paid for expediated shipping. When I contacted their customer services, they gave me a rote run around that this was their policy and that it was a duty fee, etc, etc. If this is the case, why was this the FIRST time this has happened in the FOUR years I have been a customer. Had I known from the first purchase years ago that this is what would happen, I would never again have purchased from them. What was the point of me waiting for their free ww shipping event??? The whole reason I would anxiously wait is so I can enjoy some savings on products I love. What would be the point of me waiting for ANY of their sales event, EVER? To say I am upset is an understatement. I have always loved Sigma products, and can't count the number of times I have recommended them to my friends, but this is it for me. I will not be purchasing anymore Sigma products, if whatever deal /sale I want to enjoy will not only be negated by shipping, but actually cost me more in the end. I also will stop recommending their products.

Got my wife here some brushes, unfortunately the hairs have been falling out for a considerable amount of time. be careful

I only wish I had read these reviews before making my purchase!this purchase was a complete nightmare!! I contacted them because my F40 brush arrived with a huge hole/divet in it I had to argue w them about the hole being there because they wouldn't accelt it even after many pics. Finally they sent a replacement. The replacement arrived exactly the same. I had to contact them again they then stated that I would have to send back old defective brushes and pay for it myself I informed them that I had thrown away brush. they said it was OK but still wanted the other brush I ask them what other option there was because I don't feel that I should be responsible for sending back an item that they sent me that was defective. She informed me that she could send me a replacement and I asked what if the replacement arrived the same and I reminded her that to items were also missing from my order. She stated that she would go into the office May 18th when the office is open and that she would then make sure to check the brush herself and then she would also be adding a Mini brush set I asked her if she could see if it would be possible to add the missing brushes in/if those could be possibly one of the mini brushes included in the set. She stated that she would look into that as well personaly. She stated that if these brushes were unavailable and if there was indeed more holes in the other f40s that she would contact me and she also stated that id be hearing back either way she would contact me so that I could make a proper decision on how I wanted to continue to move forward. May 20th I had never received an email never received any kind of message or call from the company. I had to contact them now for a 4th time. I then sent them a copy of the conversation in which jasmine States that she would contact me back and I included that I was worried and that I had not heard from her and was wondering what was going on and if they were able to ever find the brushes and I was wondering if they do have holes ect. After this she came back and told me that jasmine sent me my replacement brushes the same day I contacted!! she sent me brushes without contacting me to ask me if this is what I wanted she also lied about contacting me 1st to let me know the condition of the brush to make sure that it was satisfactory and she also lied about going into the office to check on this herself. She just went & Reshipped them without any type of care at all after our convo ended! I am seriously shocked that this company operates this way. For one thing if you're going to send an item to a customer that arrives defective it is never ever the customers fault or responsibility to have to send this item back. 2nd its unethical to lie to a customer and unlawful to coerce them into making purchases and decisions. I was coerced into making this decision I was coerced into waiting for an outcome and waiting for somebody to contact me with that outcome when they obviously had no intention of doing so. When I spoke to Jasmine's boss whose name is Beth she said that she couldn't do anything about it without talking to jasmine. She Immediately took jasmine side and would not help me at all I asked her to please review the messages and she would only refer to certain messages that were very unhelpful. Beth continued to be unhelpful and to argue with me and forced me to re explain the situation dozens of times an why it was wrong. The chat lasted an hour. I had to explain it over and over again until she stated "what to u want me to do about it." I was shocked. I said I wanted the ?s answered about the hole na the minis as promised. She fell silent. So I said I wanted a refund. DURING our conversation this is when I received track for the brushes! Not on 14th.which they promptly canceled after our convo that's how hard up they are!! They went out of their way to contact usps to change the address back to theirs! I still haven't gotten a refund email as promised! Nothing! UPDATE: No confirmation so my case is still unsolved. No refund ever recieved. Never shopping here again.