Average
Based on 24 reviews
Silent Beacon3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Silent Beacon is designed with a fundamental focus on personal security, safety, and accessibility, ensuring that these critical elements are not just features, but the core tenets of its functionality. This device is engineered to provide users with a reliable means of protection and communication in emergency situations. It enables quick access to help with a simple press, directly connecting users to emergency services or predefined contacts, thereby reducing response times and potentially saving lives. Furthermore, its user-friendly design ensures that individuals of all ages and abilities can operate it effortlessly, making security and peace of mind accessible to everyone. Whether you’re a parent, a senior citizen, or an outdoor enthusiast, the Silent Beacon offers a versatile and essential tool for your safety arsenal.
Silent Beacon (silentbeacon.com) has 24 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
24 approved reviews, newest moderated first
David J.
The red LED button continued to flash while charging, indicating that it was stuck in emergency alert mode. I followed all instructions to hard reset and it continued to revert to flashing red. Never actually charged. They need a tech writer with UX experience to review and improve their videos and documentation. Sending it back for a refund. 0/10 - would not recommend.
John
This review is not about the product but the customer service. I had a great experience with the customer service manager, Aron Kahsay. He personally got in contact with me and helped me with my return.
Merry N.
This stupid thing is useless. I can’t even get it paired to my phone. And even if it is paired you can’t go out of range of your phone. So why do you need it? I can call on my phone if I need help. I fell down and it did nothing. A friend saw me and helped me get up or I would have laid there for days. Waste of money. Tried to return it and it’s even more complicated to return it. I go the trash it goes
Bob
True Customer Service! Within 2 minutes of placing the call I was talking to a Human Being, Sharan! I was having problems installing the Silent Beacon App, my fault, Sharan was very patient with me in solving the problem and even answered other questions I had. Purchasing a device, such as Silent Beacon, means your life has enough aggravation. It is so nice to have a good Customer Service experience, and the Silent Beacon device works perfectly.
Norman S.
My wife and I both tried setting this call alert device up, but found it too difficult to succeed. I called to get info to send it back, but Sharon, the tech person was super patience, knowledgeable! She just was great. And I took up a lot of time. So Silent Beacon is committed to real person help. I will only know if the device does what it claims if my wife needs to push the button. We kept the device because of Sharon.
Mary S.
I like all of the features in the App, and I feel safer when I wear my Silent Beacon.
Margo J.
It does everything that it's supposed to do. I set it up in a few minutes, and it works great.
Kathy C.
In 2021, I did not have the best of experiences with Silent Beacon; however, I was recently contacted by the CEO himself to make the situation right. I am impressed by the company's desire to do right. I received a replacement and I am beyond delighted in the product. You can clip the item to clothing or you can wear it on the band like a watch. Thank you, Silent Beacon, for helping me believe in the product and the service that you provide.
