Bad
Based on 280 reviews
Silk Maison1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
280 approved reviews, newest moderated first
John S.
I ordered my pants 2 months ago for an event, kept asking them to at least confirm they were sent. They never were and my refund is still not given. Horrible response time and I now have to file a dispute with mastercard for my refund.
KC
Worst company ever. Scammers. They will never fully refund you. They will deflect and try to push the blame on lost parcels even when no one’s signed it off. They said to wait 7-14 days for the rest of my refund and now they have denied it again. Straight up SCAMMERS. Never order from them. NEVER.
Kristin C.
Has anyone successfully received a refund?????? I ordered my coat in October, didn’t get it until early January. The quality was not what I expected paying 250+ dollars, so I asked for directions to ship it back and receive a refund. It never came with a package receipt. They told me that I needed to pay for the shipment back. They had me ship it to a sketchy warehouse in California and provided me with a phone number that was not in service. After receiving confirmation that my package was received, I sent that proof to their “support” email to which they have repeatedly responded “our stripe account is frozen and should be fixed by end of march”. Now it is April and I’m getting the same answer….
Madeline P.
if I could rate less I would, this company is a joke. the communication is shawty at best, and the processing/shipping takes forever. I just want my money back and will be reporting and writing poor reviews until I do
Emily S.
Absolute scam company. Took over a month to receive my order, and the jacket was cheap and way too small. I never got my refund even though I followed all of their rules (sent it back with tags on time, paid for the shipping myself, sent them all my tracking info, confirmed with USPS and silk maison that it was received). I waited 2 months for a refund that never came, despite them promising me it was coming, and ended up having to file a dispute with Chase Bank. Thank god for fraud protection!
E
Do not buy from this company, I got scammed. It all started when I found out the company is actually located in China and not in the US. I received my dress 2 months after I placed my order, while they promised that I will receive it within 2 weeks. When I finally received my package, I thought it ordered something from Shein. Did not look like a 160 dollar dress at all, more like a 5 dollar dress. Normally they answered my mails pretty quick, within 24 hours, but this stopped since they have received my returned item. I have asked several times when I will receive my refund but havent heard anything from this company. They received my package in January, but it seems like I will never get my money back. Please do not order here.
Dorothy Y.
FRAUDULENT COMPANY. I placed an order for two items - a camisole and a dress, but ended up only receiving the camisole. They refused to acknowledge the missing item and refused to refund me. The camisole that came was also NOT SILK. It was some cheap material.
Natalia
I bought a blazer and after a month of waiting the order was still processing. I got no update, so I emailed them and they told me it was out of stock. A MONTH AFTER I BOUGHT THE ITEM. Never buying again how does something like this even happen. I asked to be refunded for the whole order. Will update when I get a response.
