SimonmedReviews of simonmed.com

had my dr send me there for a long list of things called to make an appointment silly me they will not make one because i have the order not them so i am not going to hire a driver to take me there to give them the order so i can make an appointment do not understand why i can not just bring it with me so call my dr an told him to send me else where or i just will not have the tesy run it is like why would i call if i did not have an order stupid

I am telling you: do not give your health information, your contact information, or your financial information to SimonMed. They need to be investigated by the DOJ for fraudulent billing practices. Once you have an imaging procedure done with them, they will contact you constantly with made up bills for the same imaging you already paid for. It’s very easy to pay for a procedure with SimonMed, they have so many methods! I paid upfront, before my procedure, out of pocket. But if they double charge you or make up a bill? You have to email their billing department with all of the information they are supposed to have, the reps are just as confused as you are, they change your account number with each bill they give you for the same imaging procedure you had done so they don’t have proof you paid your bill. Good thing I keep everything. If you do imaging with Simonmed: KEEP. ALL. YOUR. RECEIPTS. Any account number they put in tiny writing on your bill? WRITE IT DOWN. KEEP IT HANDY INDEFINITELY. You will thank me when they text and email you to pay for the imaging procedure you already paid for, even if it’s a year later. Especially when the bill jumps from $200 to $1,000 inexplicably months later. And when you call them to dispute it, they can’t tell you where the $1,000 came from and make up a new, lower number they think you’ll just pay since you’ve been on the phone for 2 HOURS. This happened months ago but I realized I never got any follow up from this company after I went through this with them.

I'd like to give them a negative 1. I'm just trying to get an MRI. Two appointments, two cancellations (by them). They notified me after the fact and after they had already filled my slot. After the first cancellation I called them, the doctor's office and my insurance company to get everyone on the same page. I even told them I would pay cash. And some how it another they screwed it up again. Makes me doubt my doctor's capabilities, since he's the one suggesting them.

I did not make an appointment. Somehow they got my information and called to announce that I have an appointment, from a doctor who is NOT my doctor. For 3 weeks I have been trying to get them to leave me alone. They agreed to "cancel" the appointment and now they call to "reschedule". I will be watching my insurance billing carefully as I think this is headed to a fraudulent billing.

I just showed up for a scheduled appointment at 19th Ave. & Glendale to have 4 MRIs done. After psyching myself up for a long appointment as well as taking off work, I was told that they couldn't do 3T MRIs at that location. The staff said they didn't even have my orders on file and they insinuated that I must have called them and scheduled it at the wrong facility. How would I even know what to schedule the appointment for? I told them their scheduler CALLED ME after pre-authorization was obtained and booked the appointments at their location. When I asked why their scheduler would even send me there, she said I don't know, I'm not a scheduler. I don't appreciate them trying to shift the blame on me. They clearly had my orders when scheduling the appointment and they had my doctor's information because they supposedly called them yesterday (a Sunday) to verify the 3T orders (which again, how did you know it was 3T if you didn't have the orders?). Then to make matters worse, they lied and said they left me a voice mail message about it. Have they forgotten that cell phones log call activity? I never received a phone call or a voice mail. They need to own up to their mistakes and stop trying to blame the patient. Very frustrating experience and I'll never go to that location again.

I went to get my left knee x-ray 10 days ago. It has been more than seven working days, no report has been generated yet. I made three phone calls and physically went to the location to check my results. They couldn’t find it. I’m still in the process of getting my report.

While SimonMed on-site technicians are capable and friendly the end result was insufficient. Whoever they hire to read CTs, MRIs and PET scans are clearly either not competent or overloaded with work. I had all (3) services and in each case, I had to call in to expedite results after a week. Even worse, I had a CT with contrast from another provider and found out another growth was missed. The surgeon relooked at the MRI from SimonMed and said it clearly showed up on that image. It was also on the PET/CT. However in all reports SimonMed only mentioned one growth. Their specialists did not care about the customer. I should be refunded as I had to redo their work. DO NOT USE this company if you want accurate results.

Both my wife and I went in for the same procedure and we keep getting billed for my wife's procedure as they put in the wrong code and it's like pulling teeth getting it resolved with them even putting our bill to a collection agency when it's their fault. Talked to a woman at Simonmed who told us she would take care of it because of the code problem but that doesn't seem to have taken place or helped. Will no longer use Simonmed though I don't think they will care but hope other will avoid them also.