SimpleGameHostingReviews of simplegamehosting.com

Reply from SimpleGameHostingMar 18, 2026

Thank you for sharing this. I understand why that would be concerning to see on your bank account. I want to clarify that no payments were captured on our end. What you’re seeing are failed authorization attempts, which can appear as pending charges but are never actually collected and will drop off automatically, usually within a couple of days. Our support team explained this in chat, and your bank can confirm that no funds were transferred. If you didn’t receive an order confirmation email, the payment did not go through. If you still have any questions, let us know. – Patrick

Reply from SimpleGameHostingJan 13, 2026

Thanks for taking the time to leave a review. I understand that pricing can be a deciding factor when choosing a host for your server. Our pricing reflects more than just the server itself. It includes hands-on customer support, reliable performance, and an overall experience designed to be simple and frustration-free, especially for players who don’t want to spend hours troubleshooting on their own. We focus heavily on uptime, hardware quality, and real human support when you need it. We appreciate the feedback and understand we may not be the right fit for everyone, but we’re always working to provide strong value for those who choose to host with us. - Patrick

Reply from SimpleGameHostingOct 20, 2025

We completely understand how disappointing it can be to lose progress on a server, and we truly wish things had ended differently. Our team did everything we could to help the account holder resolve their issue, including providing multiple solutions, issuing a full refund, and even keeping the server online through the remainder of the billing period with a direct download link for the backup. Unfortunately, the situation escalated after repeated harassment toward our support team, and we had to make the decision to end service in line with our policies. We never take actions like this lightly and always aim to treat every community and customer fairly.

Reply from SimpleGameHostingMay 17, 2025

Thanks for the review! We appreciate the feedback however there are things we’d like to address to make sure the full context is known. As far as modded servers go, we offer hundreds of modpacks with one-click easy installation in our installer. These can be viewed here. This is a mirror of the exact packs that can be searched for and found on the game panel. https://simplegamehosting.com/modpacks We have hundreds of reviews and over 30,000 customers who have hosted modded servers with SimpleGameHosting and love how simple running a modded server is with us. Playing a modpack is as simple as searching for the modpack you want and install it. For customer support, we looked more into specific chats and situation as we truly pride ourselves in having the best support possible. Your Live Chat wait time was under 45 seconds, and you were spamming and cursing at our support agent, who still helped you until you ended the chat. At no point did you state what you were trying to do with your server. Have a nice day! - Nic

Reply from SimpleGameHostingMay 6, 2025

Hey Daniel, I just looked up your server, and a refund has already been issued. I'm sorry to hear about your less-than-stellar experience with mods. However, I think there may be some confusion. Mods and modpacks are completely different. Modpacks are one-click install. Mods, while also easy to install, do require you to download them and upload them to the server using our file manager. If you decide to give SimpleGameHosting another shot, I'll provide links on both of getting both of these below. Modpacks: https://help.simplegamehosting.com/setting-up-modpacks-on-your-minecraft-server/ Mods: https://help.simplegamehosting.com/how-to-add-mods-to-your-minecraft-server/ Also, Live Chat is here to help, so if you give us another shot, let us know any issues we have (like difficulty finding modpacks), and we can assist with getting things exactly how you want them. Premium support is included with all SimpleGameHosting servers. Here is a link to reach out via LiveChat. https://direct.lc.chat/15353502/ We hope to see you give SimpleGameHosting another try in the future. - Nic

Reply from SimpleGameHostingApr 15, 2025

I'm very sorry to hear your experience didn't live up to our standard. We would be happy to provide a refund. Please reach out to our Support Team on LiveChat on our website or by opening a ticket. They'll be happy to help and get the refund processed for you. - Patrick

Reply from SimpleGameHostingDec 19, 2024

Hey Nathen, I'm very sorry you're having issues with your friends not being able to join your server. I want to start off by saying if you are unhappy with your service, please reach out to our support team on Live Chat, and they will be able to refund your service. https://direct.lc.chat/15353502/ Based on what you've said in the review and what I saw on your server, your friends most likely don't have all the mods on the server installed locally on their computer while running Forge. This will result in them not being able to join. Your server is also running 1.16.5, which could have made this process even more difficult. Feel free to reach out to our support team for more assistance with this. Unlike most hosts, we offer premium support for free to all of our customers. https://direct.lc.chat/15353502/ As far as the errors when the server is starting in the console, this is extremely common with modded Minecraft. Your server has over 300 mods on it. Thus, all of those mods have to talk to each other and communicate. Often, there will be thousands of errors during the start-up process. This is completely normal. Servers not starting after a modpack is installed is typically due to the server running out of RAM, thus a higher RAM package is needed. A modpack with 300 mods, such as the one you are running currently, can often need 8GB to start initially. I encourage you to reach out to our support team for any issues you run into. They are there to help, and will be able to assist with allowing your friends to join as well as answer any questions you have. They can also provide a refund if you'd rather go that route. Again, you can reach out at this link. https://direct.lc.chat/15353502/ I'm very sorry for your negative experience, and I hope to see you give SimpleGameHosting another try in the future! - Nic