SimplehumanReviews of simplehuman.com

It seems like many people I have found that customer service is nonexistent. I have used their compact soap dispenser which works until it doesn't. It fell apart after fogging up inside the soap holder and stopped working. I am a reasonably intelligent person but there is no way to fathom their "customer service" online page or information requests. So I took a shortcut after reaching out three times to speak/write to them. I bought a new item (the same as the one that broke) and returned the broken one to the store where I purchased it. Now they'll get it back as an unusable return. Too bad!

I bought the 300 dollar sensor garbage can. I loved it until after 8 months the entire inside rusted. They refuse to replace it. They say they can all rust and that is part of the aging product. Eight months in a house we were not in for three of them. I have bought many simplehuman products but have never had this problem. They will not replace it so their warranty means nothing.

Zeepdispensor met pompje en sensor na 2,5 jaar defect. Twee maal deze ervaring. Eerste keer nieuwe ontvangen, tweede keer identieke defect door Simplehuman beantwoord met: “end of life”. Klantenservice prima, snel en adequaat. Product niet. Op Simplehuman site uitsluitend positieve reviews en geen reviews ouder dan 2 jaar, beetje verdacht.

This company is an ABSOLUTE joke! I've had a Simple Human mirror for awhile that I love for the short time that it worked. I ordered another one because it's been the mirror I've liked most for the light and magnification options. I just ordered another one for Black Friday bc my old one quit working. I finally received it...the shipping they use is ridiculously slow. It didn't work. I sent it back and got another one. Guess what...the second one didn't work either. After waiting forever to get a response from their customer service, I had to talk them through the issues, send a video and then return that non working item as well. They are sending me another mirror but refuse to expedite it or do anything to make the problem right. Their attitude is very "oh well!" I even paid expedited shipping for the last defective mirror because today is 2/6 and I've been waiting since 11/25 to receive a mirror that freaking works. When I wrote the company again for an update all they say over and over is "I apologize for the inconvenience." They're like robots. I know it's not on the customer service employees, but be prepared to be looked at as a bother if you work with this company!

Terrible experience. Bought two soap dispensers. First one did not work so returned to BedBathBeyond for replacement. Second one worked for three months and then would not hold a charge. Only way to use it was with the charger always plugged into the wall in my bathroom. Company refused to stand behind their product and refused to replace or fix the dispenser. Terrible customer service and company.

Good luck trying to return a defective product. First had to open a ticket (horrible website when trying to log in), then had to give them their own product information (2nd request from customer service). Then had to submit a video (I'm not kidding - 3rd request), showing them the product does not work. THEN was asked for proof of purchase and warranty information- 4th request from them (which they had since I am a registered customer). All I wanted was to exchange the defective soap dispenser for another one. Horrible experience! Sad because we love their trash can and have not had any issue with it. I believe their products to be decent but c'mon. Why have a loyal customer jump through so many hurdles just to exchange a product. I'll be shopping elsewhere. UPDATE: Finally was given the option of exchanging my defective item. After 2 days, it broke again. When I asked for a refund, I was told that the warranty only covered a replacement and I would have to - you guessed it, submit photos, videos, item number... I just wanted a refund. No luck. I'm done with (un)Simple Human.

I contacted support to understand why my £300 voice activated bin doesn't understand the word "bin" or why it doesn't even respond to my tame Northern accent. They just shrugged it off and said it's an American company, and they don't validate their design outside of America. That was it. No apology. No money back. They didn't even suggest how they'd work to better inform the public of this shortcoming or take remedial design steps. So enjoy this one star review.

I and 2 other friends were always supporters of purchasing expensive products that will last longer. Hence why we have spend hundreds filling out apartments with simplehuman dispensers, bins, organizers, etc. However, Simplehuman has made a poor impression on all of us. For simple manual items, simplehuman appears fine. But, my 2 friends and I purchased their automated soap dispensers. In less than a year, the soap dispensers have failed for all 3 of us. For me and one other person, the dispenser stopped dispensing soap properly. For the third person, the soap dispenser refused to hold a charge. For 2 of us, our warranty is actually still active since purchase but the company literally tried to downplay the situation by making us take a discount as a solution and has no responded when we pointed out the warranty of 2 years. For the other friend, her soap dispenser stopped working a month after warranty ended. We all tried to contact Simplehuman and their response was a measly, pathetic 20% off coupon. 20% off doesn't even entice me to buy from a brand normally, so why does Simeplehuman think 20% off their already expensive, poorly made products would make me a staying customer? Especially after my previous item only lasted a year before malfunctioning? After this poor experience and knowing others who experienced the same, I'm no longer purchasing any electronic products from simplehuman and I recommend others to also not purchase. This company is so pathetic and they don't care about keeping loyal customers who support their brand.