Reply from Simpler TradingMar 17, 2021
Hi Michele,
Thank you for your review. We strive to be as transparent as possible, which is why the Multi-Squeeze Pro Indicator sales page does not indicate that it includes the Squeeze Pro indicator. Both do use "Squeeze" in the name as they are used to identify squeezes in the market, but they are two different tools. We also provide a breakdown on our site sharing the difference between the two indicators, how they interact with each other, and that both are sold separately. Here's a link for reference: https://intercom.help/simpler-trading/en/articles/3999973-about-multi-squeeze-pro
We hope that clarifies things!
Sincerely,
The Simpler Trading Team
Edit:
Thank you for your updated response. We appreciate your detailed feedback and have shared it with our Ecommerce team, such as replacing the image for the bonus indicator setup session which does show both the Multi Squeeze and the Squeeze Pro. We've also suggested updating the page's FAQ. In full transparency, the sales page does explicitly state that it includes the Multi Squeeze Pro Indicator, plus Indicator Setup and Lifetime Updates and there's no mention of the Squeeze Pro indicator in the package. To further clarify, please understand that we shared the link above to help clear up any confusion in the difference between the 2 indicators.
Unfortunately, we can't offer refunds on our digital assets as stated in our terms & conditions. Not only is there no way for you to return the product, but there are a lot of companies out there trying to scam us by reselling our intellectual property. That's why our terms are clear about no refunds. Having said that, we're sorry to hear that you weren't happy with your experience. We are always striving to improve our customer experience and really appreciate your insights.
Thank you,
Simpler Trading Team
