Average
Based on 342 reviews
Simrad Yachting3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else.In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market.Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Simrad Yachting (simrad-yachting.com) has 342 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
342 approved reviews, newest moderated first
Harrison
I’ve been trying to get in contact with customer service regarding shipping of my items and no response to emails and no contact number to reach an actual person horrible .
Reply from Simrad YachtingApr 14, 2022
We're so sorry for the delay, Harrison. We see your order shipped out yesterday, via FedEx. You should receive it today before 8PM.
KEVIN J.
I received my transducer in record time and very easy to order right off the website. Their e-commerce did not take my debit card but did take my credit card. Not a big deal, and it was probably my small town bank to blame. I would do business with Simrad again when I need parts.
Reply from Simrad YachtingApr 14, 2022
That's great to hear, Kevin! Thank you so much for doing business with us. We appreciate you!
Chris U.
Item ordered was not the item shipped. Nobody can process a refund /RMA via phone. Web orders require email to be sent to the order department and nobody replies to the emails. Simrad retains the right to substitute items at will. Buyers beware!
Reply from Simrad YachtingApr 7, 2022
We're so sorry you received the wrong item, Chris. We have escalated this to our orders team to ensure you get an RMA to return the item or get it replaced if you choose. You will be hearing from us soon. Our apologies.
chris C.
Customer service really was awesome. It was frustrating trying to figure out what systems would work together with simrad and lowrance but they were great and figured it out. Thank you so much.
Reply from Simrad YachtingApr 7, 2022
Thanks for the compliment, Chris! We appreciate your kind words.
Jon D.
I purchased two units from you, both need an update. I am now required to purchase a cable to connect to my laptop which cost over $169. The tech was no help, West Marine (tech referred) can't do a thing. I asked if it is safe without the update on two occasions, no response back.
Reply from Simrad YachtingApr 7, 2022
We're so sorry to hear about your experience, Jon. We've just sent an email to offer assistance. Thank you.
Paul
Great bundle price and quick delivery.
Reply from Simrad YachtingMar 22, 2022
Thanks for the compliment, Paul! We appreciate you!
Jim
Product is exactly what was ordered, new in the box, no issues there. Terrible communications from the company as in almost non existent. Immediately after placing an order, I realized I ordered the wrong thing. AN email was sent within 10 minutes of placing the order, requesting the order be canceled. NO reply, none. 4 days after receiving the product, I get an email- "We're sorry, the item was already sent and cannot be canceled" I was asked if I'd like to initiate a return. I responded yes, and that I knew I would have to pay return shipping. That has been over 2 more weeks and ZERO response. Again. nothing wrong with product, but his company has ZERO customer service. I guess I will try and sell it myself. If Simrad steps up and responds, I'll be glad to update this review if possible. EDIT: Amazing, leave a less than stellar review and an RMA email shows up in my inbox within in hours Updated to 3 stars Thanks Edit #2 Updated to 4 stars, product shipped back this AM 3/22/22. I'm hoping this was just some kind of fluke. I will be needing other things in the future and would like to feel better about ordering again.
Reply from Simrad YachtingMar 22, 2022
We're so sorry to hear that you had a negative experience, Jim. If you have any trouble with the RMA or the product received, please feel free to message me directly at [email protected]. I'll make sure you get the service you deserve. Also, I'm forwarding your review to the customer service manager to see if we can improve in this area. Thanks so much for your honesty.
James F.
Excellent service & delivery.
Reply from Simrad YachtingMar 17, 2022
Thanks for the positive review, James. We appreciate you!
