SittsyReviews of sittsy.com

Reply from SittsyAug 20, 2026

We're sorry you can't access your account right now because the login code isn't reaching you. We want to answer each point. For the login code, please check Spam, Junk and other filtered folders, the storage space of your mailbox, and messages from [email protected]. Then write to [email protected] from the email address linked to your account, so the team can help you get back in and remove your payment method. Declining a booking request is fine, and moving a conversation to the archive does not create a payment. Adding or saving a card charges nothing: a payment happens only when you choose a plan and press the pay button that shows the amount, and every movement on your Sittsy balance is listed in the app with its reason. You don't need to pay anything to delete your account. In the app, go to Settings, then Manage account, then Delete my account. An account that never pays is deleted automatically within 30 days; by law some data must be kept for a while.

Reply from SittsySep 18, 2026

We begrijpen dat u een negatieve indruk van Sittsy heeft gekregen. We willen het betalings- en activatieproces feitelijk toelichten. Op de App Store- en Google Play-pagina’s staat in de tweede screenshot: “Om lid te worden van Sittsy betaalt elke huisdieroppas inschrijfgeld, verifieert diens identiteit en doorloopt onze kwaliteitscontroles.” Een kaart toevoegen of opslaan brengt op zichzelf niets in rekening. Een betaling gebeurt pas wanneer u een plan kiest en op de knop «Betaal X €» met het getoonde bedrag drukt. De activatie is een eenmalige betaling voor een huisdieroppasprofiel, geen abonnement of maandelijkse afschrijving. Het bedrag kan verschillen per regio en lokale vraag en is niet voor elke huisdieroppas hetzelfde. Activatie omvat het starten van de identiteitsverificatie, kwaliteits- en veiligheidscontroles en de beoordeling van het profiel. Dat is belangrijk omdat baasjes hun dieren en bij sommige diensten ook hun woning en sleutels aan een huisdieroppas toevertrouwen. Na iedere betaling ontvangt de huisdieroppas een e-mail met twee pdf-bestanden: de factuur en een kopie van het geautoriseerde betaalscherm met het plan, het bedrag en de ingedrukte knop. De bank kan vóór de betaling ook om een eigen controle vragen, zoals een sms-code, 3-D Secure, goedkeuring in de bankapp of biometrie. Onze betalingsprovider kan dit bij de bank aanvragen, maar de bank bepaalt of die controle nodig is. Activatie garandeert geen onmiddellijke boeking. Wanneer er boekingen beschikbaar zijn, bepalen baasjes zelf welke huisdieroppas zij contacteren of boeken. Als het betaalde activatiemodel niet bij u past, bent u niet verplicht om de activatie voort te zetten.

Reply from SittsySep 18, 2026

We understand why an unexpected payment would be concerning. We want to clarify how sitter activation and payments work. The paid activation requirement is disclosed before downloading Sittsy. On the App Store and Google Play pages, the screenshot states: "To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks." Adding or saving a card charges nothing. A payment happens only when a user chooses a plan and presses the button showing the amount, such as «Pay 29€». The activation amount is not the same for every sitter: it depends on the region and local demand and can differ between sitters. It is a one-time payment, not a subscription or recurring charge. After every payment, the sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request this check from the bank, but the bank decides whether it is required. Activation is used to begin identity verification, quality and safety checks and profile review. These safeguards matter because pet owners trust sitters with their pets and, for some services, their homes and keys. Activation does not guarantee an immediate booking; owners decide which sitters to contact or book. For any question about your account, you can write to [email protected].

Reply from SittsySep 18, 2026

Lamentamos que tengas esta impresión y queremos aclarar cómo funciona Sittsy. En las páginas de Sittsy del App Store y Google Play se indica: «Para unirse a Sittsy, todos los cuidadores pagan una cuota de inscripción, verifican su identidad y pasan nuestros controles de calidad.» Añadir o guardar una tarjeta no genera ningún cargo. El pago solo se realiza cuando el cuidador elige un plan y pulsa «Pagar X €», que muestra el importe. La activación es un pago único, no una suscripción. Permite iniciar la verificación de identidad, los controles de calidad y seguridad y la revisión del perfil. Estas medidas son necesarias porque los propietarios confían a los cuidadores sus mascotas y, en algunos servicios, también su hogar y sus llaves. La activación no garantiza reservas: cuando surgen oportunidades, son los propietarios quienes eligen a qué cuidador contactar o reservar. Después de cada pago, el cuidador recibe un correo con dos archivos PDF: la factura y una copia de la pantalla de pago autorizada, donde aparecen el plan, el importe y el botón pulsado. El banco también puede solicitar su propia comprobación mediante SMS, 3-D Secure, una aprobación en la aplicación bancaria o biometría. Nuestro proveedor puede solicitar esa comprobación al banco, pero es el banco quien decide si la exige. Sobre el reembolso, la Money Back Promise solo se aplica al plan que la incluye y cuando se cumplen todas sus condiciones: aplicar al menos al 80 % de las solicitudes recibidas, responder a todas en 24 horas, mantener el calendario abierto al menos 24 de los 30 días, tener 5 testimonios aprobados y mantener el perfil completo. Si no hay ninguna reserva durante los primeros 30 días y el cuidador decide dejar de usar la cuenta, el depósito se reembolsa; no hay reembolso durante esos 30 días. Un plan sin Money Back Promise es definitivo y no reembolsable, y la pantalla de pago lo indica antes de pagar. Para usuarios de la UE, el EEE y el Reino Unido, antes de pagar la pantalla indica: «Al pulsar “Pagar X €”, solicita la activación inmediata de su cuenta y reconoce que pierde su derecho de desistimiento». Por tanto, Sittsy no retira dinero automáticamente ni cobra por añadir una tarjeta: el pago requiere elegir el plan y pulsar el botón que muestra el importe, y queda documentado en el correo posterior y, cuando corresponde, en la verificación del banco.

Reply from SittsyAug 20, 2026

We understand why a €75 payment without the confirmation you expected was concerning. We want to address each point clearly. The paid activation requirement is disclosed before download. On the App Store and Google Play pages, the screenshot states: “To join Sittsy, every sitter pays a joining fee, verifies their ID, and passes our quality checks.” Before paying, the screen shows the amount and the user must choose a plan and press «Pay €75». Adding or saving a card charges nothing by itself. The €75 amount is not the same for every pet sitter. It depends on the region and local demand and can differ between sitters. Activation is a one-time payment, not a subscription or a recurring charge. It is used to begin identity verification, quality and safety checks and profile review. These checks matter because owners trust pet sitters with their pets and, for some services, their home and keys. A payment happens only when the user presses the payment button showing the amount. After every payment, the pet sitter receives an email with two PDF files: the invoice and a copy of the payment screen they authorised, showing the plan, amount and button pressed. The bank may also request its own check, such as an SMS code, 3-D Secure, banking-app approval or biometrics. Sittsy’s payment provider can request this check, but the bank decides whether it is required. Activation does not provide a guaranteed job or immediate booking. Once active, a sitter receives access to Sittsy Academy, Profile health, the Requests tab with nearby booking requests and testimonials from past clients on the profile. Owners decide which sitters to contact or book, so timing depends on demand, availability and the profile. Regarding the refund request, the Money Back Promise is conditional. A sitter who chose a plan with the Promise and meets all its conditions can receive the deposit back if no owner books them during their first 30 days on Sittsy. The conditions include applying to at least 80% of received requests, replying to every request within 24 hours, keeping the calendar open for at least 24 of those 30 days, having five approved testimonials and keeping the profile complete. There is no refund during those 30 days. If the chosen plan did not include the Money Back Promise, it is final and non-refundable, as the payment screen states before paying. For sitters in the EU, EEA and UK, before paying the screen states: “By tapping «Pay €75», you request immediate activation of your account and acknowledge that you lose your right of withdrawal.” We cannot verify the private communications described in this review from public information. Sittsy does not condition a refund, support or account access on removing or changing a review. An account can be deleted in the app through Settings, Manage account and Delete my account, even before paying; an account that never pays is deleted automatically within 30 days, although some data must be retained for a period where required by law.