Skin Spa New YorkReviews of skinspanewyork.com

I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is no longer provided because they have no practitioners. Meanwhile that service is still advertised as available on their website! I've called several times and spoken to a manager at the Back Bay location and I've emailed. She said she would talk to Corporate. Nothing has been done. It's been 10 months. Do not trust this company with your money...or your time.

From the moment I stepped in, I was greeted with the warmest welcome. The estheticians are so pleasant and compassionate. My skin has improved immensely—highly recommend!

As a client of skin spa, I am always happy to recommend all my friends and family to this spa! The providers are so knowledgeable and the front desk is so helpful! My skin thanks you and so do I!

I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperwork to refund my facial and dermaplaning packages for me if I release them of all liability and fault. I signed the paperwork, but they never refunded me my money and ghosted me. I have followed up 6-8 times and they will not respond. Terrible company.

Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a complaint with the Federal Trade Commission, FTC - reportfraud.ftc.gov/ - the more people who do this the better the documentation will be. Closing a store with less than 30 days notice and stringing everyone along for refunds on this level is reportable. I have emailed multiple times and keep being told to wait.

Another victim to the Hingham store closure. I have over 2500 in packages due for a refund. Similar to the other customer reporting my expenses friends are f mom response from the district manager who as I was informed to followed with upon the store closing for my refund.

I was an avid customer at the Hingham location and had purchased over $500 in spa packages and then was given a 30 day notice that the location was going be closing. The other locations are too far from my house, so I asked for a refund for the services that I had purchased. I was told that I would receive a refund for those packages. Unfortunately that was 2 1/2 months ago. I have called eight times, left four voicemails. I’ve spoken with three people all of which tell me that they are looking into it and someone will call me back but then no one ever calls me back. I am pissed.

LOVED my experience!!! Made me comfortable and everyone was very nice. The facility was clean and results were perfect.