Chris J.
Avoid them!
Although they present themselves as a discount travel agent, the package they provided was actually more expensive that what I could get online on my own. Prices had dropped since the checked and they did not offer me the cheaper rates. And I had to pay their booking fee in addition to higher rates. Also, the cancellation terms they offered were more restrictive than I could obtain on my own through hotels.com or bookings.com. I have no idea how they stay in business.
Reply from SkiTDSFeb 11, 2015
I am sorry that you felt your booking experience was not a good one and that you were unable to travel to Big Sky as planned. While we do offer discounted ski travel packages, we do not present ourselves as always being the least expensive option at any particular resort or property. If you want to book with one of the large online travel agencies, then yes, you might find a lower nightly rate or possibly less restrictive cancellation policy. What you will not get is great customer service, which the overwhelming majority of our customers feel we consistently provide. In examining your reservation record, I found that your vacation specialist was quick to respond to your multiple inquiries, and did in fact reduce your package price to match what was being offered by the resort's central reservation office. You cancelled your trip within three weeks of your arrival date, and paid cancellation penalties amounting to less than 15% of your total trip cost, which for ski resort travel is actually less than would normally be expected. Cecil Carver Director of Sales



