SkyNetHosting.Net Inc.Reviews of skynethosting.net

I have 2 reseller accounts in two servers. My sites are down for one week, no tech support and facing a disaster. No telephone number anywhere and on tech chat nobody currently that is able to say anything that makes sense. I was waiting 3 hours on the queue to talk with someone from the accounting department that responded telling me lies that the server would be up asap. TERRIBLE EXPERIENCE. I HOPE MY DATA IS NOT LOST BUT NOBODY ANSWERS MY TECH SUPPORT TICKETS.

The server was down a week ago and I was like they gonna fix it yesterday after a support ticket and waiting an hour in a chat no response I hope I get money back for this month. i just want to move my clients account if I could have access for a short time

We used to consider this a reliable service provider but several days now we are unable to access our server and are losing a reputation we've worked hard to protect for over a decade. We are losing clients and facing serious threats to our business due to our partnership with SkyNetHosting. They won't respond to emails, calls always hit voice mail. Tickets don't get attended to running into several days. They claim 24 hour support but unavailable on live chat. They keep you queuing on live chat when it comes online and you wait for several hours, when it finally gets to your turn, you send messages without getting any response. I sent messages a day ago after 2 days of waiting for my turn and got no response for over 1 hour. To say I am appalled and disappointed in this provider is an understatement. They've ruined our business. We can't even salvage our reputation at this point. Too bad. They're not the only company that faced this issue but other providers are back online. This is way too bad. I won't advice anyone to do business with SkynetHosting.

Since the WHM and CPanel CVE I have not Been able to access any of the servers. I have servers in US and Netherlands and none of them accessible since last week Thursday. Support also not responding to tickets.

The server has been down for almost 1 week and there are no solution until now, and it is affecting the business badly as we are on a reseller hosting. They mentioned it is 90% completed 2 days ago, and there is no update until now!

Skynethosting has destroyed our business and reputation. There is no cooperation, our servers are online but many customers' data is lost. They are not able to restore. They are not even giving us access to log in to the server. How can we explain this to our clients? Our clients don't understand this anymore. Where other providers have activated the service within a few hours but they couldn't even do it in 6 days. At least if they gave access, the client could do his work. The client couldn't do any work at all. What is the solution to this? If they cannot stabilize even in the next 15 days, who will give us this compensation? I urge you to find a simple solution instead of harassing us.

I am writing this with an overwhelming sense of frustration and disbelief. It has now been more than a week since our servers went down, and despite repeated assurances, we are still completely offline. The "echo responses" I have received—meaningless percentages and promised resolution windows that come and go—are insulting. While you provide automated updates claiming work is "90% complete" or "will be resolved in X hours," my business is effectively being destroyed. The impact of your unprofessionalism and "ghosting" is catastrophic: Loss of Business: As a small-to-medium enterprise, our clients are our lifeline. We are losing hard-earned contracts every single day the servers remain dark. Reputational Damage: We are facing severe backlash from our customers who rely on us. It is a hard lesson learned. We trusted Skynet as a US-based entity, yet your lack of a physical presence or a functional US office suggests otherwise. Furthermore, the business registration information provided for the State of Delaware appears to be inaccurate. Operating under the guise of a US company while providing zero accountability is deceptive and predatory. Be advised that I am exploring all available avenues, including reporting this to the Delaware Division of Corporations and seeking legal counsel to recover the significant financial damages incurred by this negligence

Used to be good and I was with then for 10 years but are now amongst the worst. Never respondin to queries or tickets and very low skills base and attitude of current crop of support people. Avoid this company at all costs or risk wasting your time for weeks on end trying to get a response let a lone a resolution. This years payment still went out so will need to try to cancel via bank as no response to any query yet still access to my card