SleekShop.comReviews of sleekshop.com

Stay away! I ordered 3 of the same product but only received 2. Called to report and rep told me it had been shipped and I would receive email with tracking info. Today I received email requesting a photo of the product which is their product that I find confusing. Requested credit for product not received and no response. Will dispute charge on my credit card.

Horrible. Ruined my hair. Paid for gray hair color what I got was dark brown. I didnt know til after it was put on my head. It ruined my hair. I had silver hair wanted a lil darker. They suggested titanium. I got dark brown. It will cost me slot of money to remove thos color and damage my hair. They wont respond to any of my emails or calls

Extremely disappointing experience. After waiting for my order, I had to call customer service myself just to find out they had only just received the returned package. Instead of resolving the issue quickly, I was told I would have to wait several more weeks for them to send a replacement. The entire process has been frustrating and poorly handled from the beginning. I had to spend my own time following up, and there was no sense of urgency or accountability. Customers shouldn't have to wait this long because of a company's shipping or fulfillment issues. I expected much better service. Based on this experience, I can't recommend ordering from this company.

Poor customer service. My order was sent to me leaking in the box. I’ve called and requested a partial refund since I paid 5.99 shipping and they have yet to return my email. I will NEVER ORDER from them again.

I am posting this review because I have exhausted every reasonable attempt to resolve this matter directly with SleekShop. My order (#2714620) was returned unopened on 05/22/2026. I followed their instructions, took photographs of the unopened product as requested, and returned the item in good faith. Despite complying with every request and despite the company receiving the returned merchandise, I am still waiting for my refund. Since returning the product, I have sent multiple emails and made multiple phone calls seeking an update. Unfortunately, I continue to receive little to no resolution. At this point, I have spent more time trying to obtain a refund than I did placing the order. What is most disappointing is not simply the delay in receiving my refund, but the lack of communication and customer service throughout this process. Customers should not have to repeatedly contact a company to receive money that is owed to them after properly returning a product according to the company's own instructions. Because my attempts to resolve this through normal customer service channels have been unsuccessful, I am now forwarding my email exchanges and records of my phone calls to company ownership so they can see firsthand how this matter has been handled. I believe any business owner would want to know when customers are having this type of experience. I returned the product unopened, provided the requested photographs, complied with the return process, and have patiently followed up numerous times. Yet as of today, I still have not received my refund. I hope this review encourages SleekShop to resolve this matter and improve its customer service practices for future customers. Order Number: #2714620 Return Date: 05/22/2026 Product Returned: Unopened, with photos provided as requested Current Status: Refund still not received after multiple emails and phone calls.

I wish that I could give this business a zero. Ordered from them at 3p in the afternoon. Free shipping. Sleekshop insists that my order was delivered the next morning at 10a. To someone that I don't know. Right. I asked for a refund or my order, nope. I have filed a complaint with BBB. Sleekshop did not bother to respond. Run away from this sketchy business.

Items were not delivered. Impossible to reach by phone (the same message pops up and you would never reach representative). Email reply always the same (probably automatic).

"Customer Service" is basically non-existent. If you call, you end up in a loop claiming "you're first in line" only to end up more than 10 mins later having to leave a msg. This happened to me numerous times over several days. Replies to emails are unhelpful or don't answer basic questions asked...no resolution on an mis-shipment and/or exchange needed.