Reply from Sleep DoctorMay 12, 2026
Jill, thank you for taking the time to share your experience, and we’re truly sorry to hear how frustrating and isolating this adjustment period has felt for you.
We completely understand that starting CPAP therapy can be overwhelming, especially when dealing with mask fit issues, leaks, pressure adjustments, and disrupted sleep all at once. While there is often an adjustment curve with therapy, we understand how discouraging it can feel when you’re trying to navigate those challenges on your own.
We do show that our clinical team reviewed your data, reached out to you directly, left a voicemail, and made adjustments to your device settings to help improve comfort and therapy effectiveness. Recommendations were also provided regarding mask leaks, humidity, and additional options that may help during the adjustment process. A follow-up scheduling link was also sent so you could book a visit at your convenience, though we do show that specific appointment date was selected during booking. If assistance is needed sooner, we absolutely encourage selecting an earlier available appointment whenever possible.
CPAP therapy unfortunately is not always an immediate fix, and for many patients it can take several weeks before sleep quality and symptoms begin to noticeably improve. That said, we absolutely understand your concerns and are truly sorry the process has felt difficult so far.
Please continue reaching out if there’s anything we can do to help support you through this process. We genuinely want to help make your therapy as comfortable and successful as possible.Thank you again for your feedback — it truly helps us continue improving our patient support and service. We're here to help!
