SlickwrapsReviews of slickwraps.com

Reply from SlickwrapsNov 1, 2024

We take all feedback seriously and want to assure you that we do not remove or block any reviews. All published ratings are from verified customer experiences, and we value transparency in every aspect of our business. If you’ve had an issue with an order or review submission, please reach out to us directly at [email protected] — we’ll be glad to help resolve it

Reply from SlickwrapsAug 12, 2024

Dear Paul Moses, We sincerely apologize for the experience you had, but we would like to clarify some important details. Our top priority is to provide quality products and support to our customers. When you reported issues with your product, our investigation showed that the problem arose from an installation error due to the application instructions not being followed correctly. To help you, we immediately offered a free replacement, in line with our policy, which includes a nominal shipping and handling fee to cover delivery costs. For future reference, here is a helpful guide on how to apply wet application skin correctly: https://www.instagram.com/reel/CzpGiUDu7Yu/ Even after you expressed dissatisfaction in your review, we took an additional step by offering a completely free replacement without any fees as a gesture of goodwill. However, when further requests were made to change the shipping address and for additional refunds, it made it difficult for us to resolve the matter effectively. We take all feedback seriously, as it helps us improve our products and services. However, it’s also important that our policies are followed and that communication remains transparent and honest. We believe we made every effort to resolve this situation amicably. If you would like to discuss this matter further, we are still here to assist you. Please reach out to our customer service team directly. Thank you for your understanding. Best regards, The Slickwraps Team

Reply from SlickwrapsSep 16, 2024

Thank you for sharing your thoughts with us. We're sorry to hear about your negative experience and want to assure you that we take all feedback seriously. Our goal is to provide quality products and transparent service to all our customers. While we may not be perfect, we strive to improve continuously based on feedback. Regarding shipping fees for replacement pieces, we work to keep these as reasonable as possible while maintaining fast and reliable service. If you’ve encountered any specific issues with your order, please feel free to reach out to our customer service team, and we’ll do our best to resolve them promptly. We encourage anyone with questions or concerns to contact us directly so we can offer assistance and clear up any misunderstandings. We're always here to help and hope to earn your trust!

Reply from SlickwrapsJul 11, 2024

Hi Raj Patel, When did you send us an email? Upon checking your order and associated email address, we didn't find any received emails. The Pencil Pro wrap has been tested and verified by many people. Please contact us, and we will resolve the issue immediately. We apologize for the inconvenience. For your reference, here is one of the tested videos on our Instagram account: https://www.instagram.com/p/C7QPmsXI5oF/ Best regards, Jess

Reply from SlickwrapsApr 25, 2024

We're sorry to hear that there was a misunderstanding regarding your purchase. At Slickwraps, we specialize in creating high-quality skins using 3M materials. We understand if there was confusion about the product description. If the skin you received doesn't meet your expectations, you're welcome to return it within 2 weeks of delivery. Please reach out to us via email, and we'll make sure to take care of you promptly. Your satisfaction is important to us, and we appreciate your understanding.

Reply from SlickwrapsApr 5, 2024

Hello Melissa, Our skins are crafted using 3M DI-NOC™ premium vinyl materials, known for residue-free removal. For easier removal, we suggest applying heat (hair dryer or heat gun) to release the adhesive more effectively. With our premium materials, it's impossible to damage the surface. Additionally, I'd like to share some updates. Our management recently changed in 2023, leading to significant improvements. We've reduced order processing time to 1-2 business days, introduced 24/7 email support with a guaranteed response within 24 hours, implemented a new website platform with enhanced security features, launched a new customizer tool for an improved user experience, and more. Best regards, Jess

Reply from SlickwrapsApr 5, 2024

Hello Dody, Thank you for your feedback regarding your recent purchase of our Apple Pencil wrap. We're sorry to hear about the challenges you faced during installation. When applying our wraps, it's essential to use proper installation techniques. Have you had the chance to watch our installation video? Heat application is vital, especially on non-flat surfaces. Using tools like a hairdryer or heat gun can help. Applying heat enhances material flexibility, activates the adhesive, and ensures smooth edges. If wrinkles occur during application, gently peel back the material, apply heat, and reapply using a windshield wiper motion from the center. How to apply Pencil 2 skins https://www.youtube.com/watch?v=E6Nhaoz0Hfs&t=2s How to apply Pencil 1 skins https://www.youtube.com/watch?v=Fh3dqWg64Hk Pencil 2 with USB-C https://www.instagram.com/reel/C1QDXqVuaFS/ Regarding our return policy, we understand your concerns. Currently, we don't offer free returns. However, we are actively working towards implementing this feature in the future to improve customer satisfaction. Additionally, we offer a free replacement option if you encounter any issues with your skin. However, please note that you will have to pay the shipping and handling fees for the replacement. We appreciate your feedback and hope these tips help improve your experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Best regards, Jess Slickwraps Customer Support