Great
Based on 3,851 reviews
Smalls4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
Cheryl P.
I liked everything about it , my cats did not☹️
Reply from SmallsApr 6, 2025
We get it – cats have their own opinions! It's a shame they didn't take to Smalls, but we appreciate you giving it a shot. If you need any transition tips for the food or if you have any other questions please let us know.
Alyssia A.
SMALLS provides the Bang! of an experienced larger company. The Customer Service is as exemplary as the product sound, reliable and consistent. More people should understand the connection between their cat's diet and his/her health.
Reply from SmallsApr 6, 2025
Thank you so much for your kind words! We're thrilled you've had such a positive experience with Smalls. We truly appreciate your feedback about both our product quality and customer service team. It's our goal to provide the best for our customers and their cats!
GrendelBlitz
Great food for a healthy cat. I trust SMALLS. \m/
Reply from SmallsApr 6, 2025
Awesome! We're so glad you trust Smalls. That's what we strive for. Thanks for your support!
bahar K.
The website is easy to use and straightforward. It's a bit pricier but they offer a lot of options and extras you might need for your kitties. It all adds up, in the end. I like that they give me the option of cooked cat food especially with the avian flu going around. Raw food isn't an option right now. Quality food for my cats means less visits to the vet.
Reply from SmallsApr 6, 2025
Thank you so much for your feedback! We're glad you find our website easy to use and appreciate the variety we offer. We understand that our food is pricier, but we're happy to hear you see the value in it for your kitties' health. We appreciate you choosing Smalls!
Kellyray T.
Cat wasn't interested in the food
Reply from SmallsApr 6, 2025
We understand that not every cat will love every food, and we're sorry Smalls wasn't a hit. If you'd like any tips on transitioning picky eaters or have questions about our recipes, please let us know. Thanks for your feedback!
John T.
Terrible customer service. My cat kept throwing up from one version of the food and when I contacted them, I asked them to replace the food. The rep Michaela initially wouldn't do anything and gave me a hard time. I wasn't seeking a refund or to cancel, I just wanted a partial replacement. But they refused. The company gave me the runaround to the point of me having to cancel. They did eventually issue a partial refund, but the damage was done. The employees at Smalls don't care about their customers
Reply from SmallsApr 6, 2025
Thank you for your honest feedback, and for being a loyal Smalls customer over the past two years. We're really sorry that your recent experience didn’t reflect the level of care and support you expected, or that we aim to provide. After reviewing your conversation with our team, we can see why you felt frustrated. We have a shipping minimum in place to help make sure food arrives safely, but we also get how that can feel frustrating when a straightforward fix is all you’re looking for. While a refund was the only option we could offer at the time, we understand that the whole interaction felt more like a transaction than the thoughtful support you should’ve received. That’s on us. We’re really sorry to see you go, and if you ever change your mind, we’d love the chance to welcome you and Jake back.
Kaylin M.
Our Cat has reduced the amount of times he vomits a week. He still does but not as much as before smalls. We may be getting a kibble from here as well.
Reply from SmallsMar 30, 2025
That's great to hear! Even a reduction in vomiting can make a big difference in your cat's comfort and well-being (and yours!). We're glad Smalls is helping. It's also good that you're considering our freeze-dried recipes. It can be a good option for some cats, and it's nice to have variety. We hope your cat continues to thrive and thank you for sharing!
Rachael-Sue H.
I want a refund and they havent honored one. My cats would not eat this. Also the bird one was advertised that it had turkey but it also has chicken ingredients in it which my cat Pumpkin is allergic to. The whole reason i got it was for him due to his food allergies. Hes allergic to beef, tuna, and chicken. He can only have turkey, duck, venison, salmon. bison. Or limited ingredient dry food. I used all the tips offered to get them to eat it and they wouldn't. They even tried to get me to buy additive flavors to sprinkle on their food from a store. If i have to buy other stuff to put on their food to make my cats like it then what is the whole point? I took a survey weeks after and they didnt honor a refund then when I expressed all of these issues. They are easy to contact until you request a refund and then they go quiet. Ive had to report them to the bbb and my local attorney General. They also had a recall in 2019 because their food was contaminated and killed cats. Contacted them again today when their survey team contacted me acknowledging my survey response but not that I sought a refund.
Reply from SmallsApr 7, 2025
Thanks for taking the time to share your feedback. We understand how stressful it can be when you’re trying to find a food that works for a cat with allergies. To clarify, our Other Bird recipe is made with turkey as the only protein. It does not contain chicken. We’re transparent about all of our ingredients, and we know how important that is when managing food allergies. When you reached out, our team did offer guidance on transitioning your cats to the food, including some tips and ideas that can help ease them into something new. One of the products we offer for this very reason is our broth, which acts as an enticer while also adding extra moisture. Our team issued a refund to your original form of payment on 3/31, and our system shows the funds were made available on 4/1. We've provided you with the Acquirer Reference Number in our response to your BBB complaint, and we would recommend reaching out to your bank directly with that number to help trace the funds. Lastly, we do want to gently clarify that we have had two voluntary recalls. The first was a voluntary recall in March 2019, which included certain packages of "Diamond Dust" chicken liver powder. After performing the routine testing of the product received from our supplier, we found inconsistencies in protein content. We have since discontinued this product, and no longer work with this supplier for any item currently in the Smalls lineup. Our second recall was a voluntary recall that took place in June 2021, which impacted a specific set of recipes made at one of our prior kitchens. Based on customer reports, we discovered refrigeration issues in the kitchen that produced these batches. Compounded by the fact that there are no preservatives in Smalls fresh recipes, the product spoiled after passing our routine batch testing, but before being shipped out to customers. This resulted in some batches arriving to customers with a spoiled smell and a green tint. We have since ceased manufacturing recipes with this kitchen. We want to reassure you that, to the best of our knowledge, no serious illnesses or fatalities were reported.
