SmallsReviews of smalls.com

My cat loves this food so much which was a surprise because she's a very picky eater. I ordered this food on a whim after she had a 2 month long bout with IBS. Nothing was helping and I thought I had nothing to lose. Well, withing 3 days of eating the fresh variety she was all back to normal. I'm so grateful for Smalls!

I started ordering Smalls when I adopted my first rescue this past June. I now have two cats who depend on routine and this food. There is always a problem when it comes to delivery (although they have no problem with charging my card $128 each order) and their customer service is HORRIBLE. They do not try to resolve issues nor do they have a way to reach a live human. Only emails and texts from unhelpful representatives named "Lola" and "Hailey" who send happy emails providing no help, offering no solutions. They have shipped me wrong orders on more than one occasion because they were out of stock and I was never alerted beforehand. Other times they ship less than the 12 packets due to shortages - again no advanced notice. Almost every order has had an issue. They changed their formula around November adding Canola Oil which is NOT good for cats - again no one gave advanced notice or notified me. When I emailed to investigate I was told it was such a small amount it would have no impact which appears to be true. My current order is lost. The previous box was not marked to be refrigerated (as it had always been in the past) so instead of my front desk storing it in the refrigerator it sat at room temperature until I could pick it up, defrosted and had to be thrown out. It took 3 emails and 2 texts over the course of 3 days to get a refund and they insisted on issuing it as a credit refusing to overnight a replacement so I had to wait a full week. Thankfully I had stocked up and had some packets in the freezer but the next box never arrived. I was charged $128 last Thursday, 2/16. Smalls tracking said it shipped on Wednesday, 2/22 (almost a week after they charged me) and when I checked delivery status it said GLS (whoever they are - equally awful in my opinion) was on track to deliver it on 2/23. As of today, 2/25, it is still lost. Because of the problem with Smalls not marking the previous box, I am out of food. When I contacted Smalls they said to contact the shipper, GLS. When I contacted GLS they said it was lost and to contact Smalls. I contacted Smalls via email and texts 6 times to have a replacement order expedited and shipped overnight. "Hailey" from Smalls informed me this was not possible and that I needed to wait until Saturday because sometimes the lost order just "shows up". She suggested that in the meantime I could buy and feed my poor cats Weruva. I sent another email again today requesting a full refund. My cats are currently eating Weruva thanks to Smalls, their complete lack of customer service and failure to deliver what they promised. Both have diarrhea and there is no resolution in sight. Sadly, the food, when made and delivered properly (which is the exception not the normal) is good, but the times the food arrives normally and without issue are rare. I would urge anyone who loves and cares about their cats to find a better solution and AVOID Smalls at all costs. The only thing Smalls seems to do well and consistently is charge my card and refuse to provide solutions when they make mistakes which are numerous. In my experience SMALLS SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMER OR THEIR CATS.

My elderly cat chows down on this food!!! The younger one will wait for awhile and then gently pushed her aside. They both love it!! It is convenient and clean!!

My cat is almost 14 years old and has tried many wet foods but I was never successful and getting her to eat them. She’s been on dry food for many years now. After trying smalls she eats her food so quick and meows for it like she’s a kitten again. I’m so happy she’s finally on a wet food diet.

Smalls has been great for many reasons. I use to order my cat food from nomnom, but they quit selling cat food so I was thankfully able to find smalls. Reason why I mention this is bc smalls is good on its own but even better by comparison. The food arrives on time, they have awesome packaging, and the food arrives still frozen. My cat loves the food and they offer lots of options. The customer service is BEYOND amazing. Smalls is a cat company and I love buying stuff for my cat from people who are actually ‘cat people’. Not like other places who are dog people and happen to sell cat stuff as an afterthought. Price point is spot on for fresh human grade cat food. I really can’t say enough good stuff about smalls. If you’re considering smalls, it’s really one of the best decisions you can make for your cat.

The food seems great, my cats coats are so soft now! To make this food 100%, I wish there were more flavors and textures- like gravy instead of pate. And I wish they didn't come in plastic. Not only are my cats probably not benefitting from the constant plastic use, Im throwing away a plastic bag or two a day now.

I cannot believe how happy and healthy my 6-year old Siamese is. She went from chronic gastrointestinal issues that caused vomiting and pain to a noticeable content, well-nourished cat. She also has very picky taste buds and loves Smalls. I only wish I found this spectacular company much sooner. Will never go back to store-bought canned food.

Me and my cats really love this subscription service. The cats love the food- it took a couple days to get used to it but they can't wait until feeding time. I love how easy it is to change, postpone, and cancel the subscription. It makes it seem very user- centric which is ideal. I do wish I could just order a couple packs if I wanted instead of having to get 28 of them but you can set your own frequency so that makes it ok in my book. Overall, I really like this company and would highly recommend trying it if you are interested! You can get a trial box to try it out if you want which is really nice.