Great
Based on 3,851 reviews
Smalls4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
3,851 approved reviews, newest moderated first
Michelle
It seems like the quality of your products are good but my cat just sort of likes them but doesn’t love them. I keep trying different ways. Now the packaging: the packaging is terrible! Plastics are terrible for everyone & I’ve never been able to open one with the peel back tab. Not even close! Neither can my husband so what’s up with saying you can pull it apart?!! I use scissors & do my best to scrape all the food out. Yuck!!
Elizabeth
I have been using the Smalls company for almost 6 months now and highly recommend! Great company with an excellent product selection. My 23 year old cat Zeke took to the food immediately and it has helped to keep his health and appetite up (the fresh ground, frozen food). I use the auto-ship option every 6-8 weeks; it is super convenient, food shows up fresh and frozen each time and the subscription is easy to manage and edit from month to month. Definitely worth giving a try for your cat(s).
Donald W.
Excellent food, my cats love it!! Customer service and delivery are outstanding. HIGHLY RECOMMEND this product!!!!
Sofia P.
My cat loves the variety chicken options she is always screaming for more :)
Sande H.
I was notified they were shipping our cat food and we weren't going to be home to receive it. They delayed for a few days and that helped so much.... Not being able to get hold of them on the phone was frustrating, but they answered my email very quickly. Great customer service.
Michelle M.
When I started my trial I received a variety of food. I tried giving Kiki the food made from cow and she didn’t like it. My second order was already being sent before I knew she didn’t like it. I reached out to customer service and they basically told me there was nothing they could do and suggested I donate the food she refused to eat. When I said I was worried she would run out of food they offered to send me some kibble for an additional charge. I stated I was disappointed with my experience I was told it would be forwarded to management but I never heard anything. My thought is that since she was still in trial phase I would not have known she didn’t like the food and the company did not stand behind that. That being said she does like the other foods offered and I certainly learned my lesson and made sure she will not get anything she doesn’t like from now on. She is going to run out of food before her next shipment but not much I can do about that.
Reply from SmallsJul 5, 2022
Hey Michelle, thank you for taking the time to provide us with your feedback! I am so sorry for any confusion or stress here. When you purchase a trial order through Smalls, you are also signing up for a recurring subscription that starts two weeks after your trial purchase. As a visibility measure, we ensure this is noted on the check-out screen before purchase, as well as in follow-up communications regarding your transition process, including Heads Up emails sent out before your first full box ships. Smalls is perishable, and unfortunately, we are unable to accept returns or exchanges. 😿 We want to make this right, so we'll make sure to add a credit to your next order for those packets Kiki didn't enjoy. The best way to ensure Kiki never runs out of her Smalls is by logging into your Smalls account at www.smalls.com/login and navigating to the “Your Plan” page of the member portal. Here, you can update your subscription, and our system will offer a recommendation of the shipping frequency to go along with that choice based on Kiki’s daily caloric needs! 😻
Martha H.
Smalls.com offers high quality, fresh, balanced meals for our beloved Savannah cat. Our feline looks forward meal time 2x daily and seems to very much enjoy this time of her daily routine. There aren't many companies that provide this service for cats and there are far fewer companies that can provide the high level of standards Smalls.com is providing. I am grateful Smalls cares about the well-being of cats' diets and delivers orders efficiently and on time. I highly recommend Smalls if you are looking for the best feline diet that is made of high quality meats and nutrients. Customer service has been responsive and friendly to all my questions.
Consumer
I have never had better customer service! I have an old fur baby with a chronic medical condition and she is very finicky. I reached out for help and received great advice and follow phone calls. It’s a great, healthy product and the company provides amazing customer support. I highly recommend Smalls.
