Excellent
Based on 83 reviews
Smartfi Home Loans, LLC4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Establishing our roots in 1911, Smartfi Home Loans, LLC, began as Bankers Guarantee in Ohio, with a mission to serve locals from the beginning of their mortgage loan, to the very end.Under our new name, Smartfi Home Loans, LLC, we combine the experience and trust we’ve accumulated over the years with our tailored products and a streamlined platform to serve our partners and support American seniors.With us, you’ll find knowledgeable and friendly experts who enjoy the process of helping our partners get their clients the right mortgage. NMLS #1862952 | Equal Housing LenderSmartfi Home Loans, a wholesale lender.
Smartfi Home Loans, LLC (smartfihomeloans.com) has 83 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
83 approved reviews, newest moderated first
Anthony B.
These guys just get it! I love working with a company where relationships still matter. Jonathan and crew take the time to understand the client and always do what they say they will. What else is there?
Reply from Smartfi Home Loans, LLCNov 21, 2025
Thank you for your review Anthony! We love working with you too.
Thomas K.
Working with Jennifer Rodriguez and Scott Clark was a real pleasure. Both of them were incredibly responsive and they made the process feel like working with a great team.
Reply from Smartfi Home Loans, LLCNov 13, 2025
Hi Thomas, thank you for taking the time to leave us a review! We greatly value your feedback and partnership. We'll pass your kind words along to our team.
Audra B.
Scott and his team are awesome to work with. They just helped me close a reverse mortgage in 20 days! Amazingly smooth process for reserve mortgage!!
Reply from Smartfi Home Loans, LLCNov 6, 2025
Audra, thank you for the review!! 20 days - WOW. We love hearing from our partners and will be passing along your kind words to our team.
Luis
Laurel and Faith were great to work with, knowledgeable and great communicators. So happy we got to work together, they made it super easy.
Reply from Smartfi Home Loans, LLCNov 6, 2025
Thank you for leaving us a review, Luis! We will pass along your kind words to our team and are honored to be working with you.
Diane B.
Faith Gates and Todd Lansbach are always amazing to work with as they assist in finding the solution and how to get across the finish line. Today's files seem to keep getting more challenging and it truly takes teamwork and collaboration to get the job done. Faith and Todd go above and beyond and are truly appreciated.
Reply from Smartfi Home Loans, LLCNov 6, 2025
Diane, thank you for taking the time to leave us a review! Our team is committed to finding solutions and making loans work for our partners and their clients. We are grateful to work with you and look forward to our continued partnership.
Jude A.
Great lender is as great as its Account Executive vice versa. Diamond, the AE at SmartFi Home Loan, is the PERFECT fit in that puzzle. She made Ambassador Mortgage looks like a king during our Reverse Mortgage transaction! We deliver with confidence knowing the information received is accurate! JOB WELL DONE Diamond!
Reply from Smartfi Home Loans, LLCNov 6, 2025
Hi Jude, thank you so much for your review!! We love Diamond and are thrilled to hear you do too! We look forwarding to helping you close more reverse mortgages in the future.
Todd W.
Every team member does what they are supposed to in a professional way to try to make the process as smooth as possible, which makes Smartfi easy to work with.
Reply from Smartfi Home Loans, LLCOct 28, 2025
Thank you for taking the time to share your experience, Todd! We value our partnership and look forward to continuing to work with you.
Garrett G.
Mike Nighbert and the team exceeded all expectations! I am a mortgage broker and Mike and SmartFi helped me and my reverse mortgage client every step of the way through processing and closing one of their proprietary reverse mortgage loan products. It helped the client save thousands of dollars a month and get into a far better financial position and the proprietary rules gave far more optionality than a HECM for this particular client. I look forward to working with Mike and SmartFi again ASAP.
Reply from Smartfi Home Loans, LLCOct 20, 2025
Hi Garrett, thank you so much for your 5-star review! We love hearing about your experience with Mike and our team and we are happy to have helped your client with our proprietary reverse mortgage. We look forward to working with you again too.
