Average
Based on 63 reviews
SmartHost, LLC3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartHost, LLC is listed under Internet & Software in Henderson, Nevada.
SmartHost, LLC (smarthost.net) has 63 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
63 approved reviews, newest moderated first
crystal G.
The product is not good and the service is still poor and does not solve the problem.
Reply from SmartHost, LLCAug 8, 2023
Another ridiculous review. Client ordered service in New York, and was provisioned accordingly, then opened a support ticket requesting a French IP address. Huh? We do not even supply service in France, and client ordered New York location anyways, which we accurately delivered.
Jim
I can't believe the misfortune I've suffered ! All of my VM's port speed were limited to 20Mbps, and the support staff was unwilling to help me in the ticket. No matter how much I try to negotiate with support staff, the response is always arrogant and unhelpful To add insult to injury, the password to my account has been changed! I had to retrieve my password via email, which is a complete lack of privacy and security. What's more, my VMs were down for 12 hours that I couldn't connect to them via SSH ! And it seems that the root password were deliberately tampered with, causing me to have to reset the root password I don't know why Smarthost was bullying me like this. I spent money but the service I got was disgusting! I even wonder if it's racist I'm sick of it All I want is to at least get rid of the 20Mbps limit on VM port speeds. As for security, I'll figure it out myself. ________________________ Update: "He even used the name "hacker" on his account"----------YM/YPM，Nice TV Show. You should watch it instead of framing me here. "His service was therefore capped, and not suspended, as a reasonable remedy, until he gets such usage under control."----------You limited my usage, but I haven't come over here to blame you for it. And I'd even like to honor you that I actually cooperated with you. But after my password/root password was tampered with, I had to explain everything here. "Any password changes would not be related to the issue at hand."----------I'm glad you admitted that you changed my account password and root password.
Reply from SmartHost, LLCAug 6, 2023
Client was flooding network port, affecting hardware node performance , and services to other clientele. This is a violation of our AUP/TOS. His service was therefore capped, and not suspended, as a reasonable remedy, until he gets such usage under control. Client knows what he was doing, was intentionally doing it, and knows it was wrong. He even used the name "hacker" on his account, and I don't doubt with his usage patterns he is doing something abusing, also against our AUP/TOS. Any password changes would not be related to the issue at hand. We did not specifically change any passwords due to the above abuse related issue.
Ryan
Very happy with the service provided so far. Purchased two servers last year and have had no issues and good performance.
Agustin
Received excellent response from Shawn on the support board. There was flexibility to extend discounts over limited offers, responses were fast and informative.
MJM V.
God forbid you need actual help. This company, using the name Hosixy, is abusive to customers. The “support” told my client his site had infected files BUT refused to supply the results of the scan they allegedly did. Then, after I called them out for poor service, their “support” made the claim that had “just scanned and again found infected files” only this time they attached screenshots. Those screenshots showed the scan was done on 6/19, 2 weeks ago! Don’t use this company if you rely upon their help. FYI: the company has replied claiming the wrong company was reviewed. They are wrong. It was 100% them.
Reply from SmartHost, LLCJul 2, 2023
Not a SmartHost client. Wrong company obviously. Reported.
mark M.
great provider
Gustavo T.
Control panel is great, VPSs are dependable, but customer support seems a bit not much concerned to really learn about your problems. Anyway, I get it and like the service a lot. Cheers!
Anne C.
Refund problem
Reply from SmartHost, LLCMay 8, 2023
We do not refund after service delivery, as long as no problems on our end. In this case, client was attempting to install Windows O/S on a Linux VPS. We informed him that is not supported, but it can be done, but they are on their own with such. We do provide Windows ISOs in the system for such needs. They did not have technical skillset apparently to handle such. Not our fault, we delivered the exact service that was ordered. They were also advised to order a Windows VPS otherwise, and we would have transferred prior payment to such new service for them.
