Excellent
Based on 684 reviews
SmartphonesPLUS4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartphonesPLUS is the fast and easy way to sell your phone, tablet, computer, smartwatch, and other electronics online. You can also shop certified pre-owned tech on their online store.Founded by three brothers from Iowa, SmartphonesPLUS was built on the idea that selling used devices should be simple. Customers can get an instant quote, ship their device for free, and get paid once it’s processed.
SmartphonesPLUS (smartphonesplus.com) has 684 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
684 approved reviews, newest moderated first
Bill S.
Easy and quick
Reply from SmartphonesPLUSJun 9, 2025
Hello Bill, We appreciate your feedback! It’s great to hear that the overall process was quick and easy. We look forward to assisting you with any future orders or devices. Thanks for choosing us to sell your phone!
P.K.
This is my second time using SmartphonesPLUS. I tried it with a watch just to make sure the transaction worked as described on the website. After that transaction was flawlessly done, I did it again with a tablet. Again, the transaction was great and timely. It’s nice to be able to turn old accessories into a little cash instead of leaving them in a cabinet. Would use again without hesitation. Thank you.
Reply from SmartphonesPLUSJun 9, 2025
Thank you for your wonderful review! We're happy to hear that you enjoyed our trade-in services for a second time, we strive to provide an exceptional experience and a second life for older devices. We look forward to assisting you with any future orders.
Jonathon
The supplied shipping label was incredibly convenient and the quote process also helped me understand the value of my device. I received my money quickly after shipping the devices.
Reply from SmartphonesPLUSJun 10, 2025
Hi Jonathon, thanks so much for the great review! We're glad to hear that you appreciated our trade in process. It makes us happy to hear that everything went smoothly. We appreciate you choosing us! Let us know if we can assist with future orders. We'll be here to help.
Tim K.
Reliable and fast processing. Highly recommended.
Reply from SmartphonesPLUSJun 10, 2025
Hi Tim! Thanks for the review and for the recommendation! Glad the process was clear and quick for you. Let us know if we can help with anything else!
Tim P.
The virtual card payment option seems scammy. I wasn't able to do anything with mine and now I am trying to change it to an ACH, which isn't working. Melio (the company who administers the card and ACH) has been responsive, but the issue is not yet solved. Who would use the virtual card option? Why not just send a debit card? You have to do some weird POS activation thing with the virtual card, which seems like it's only for merchants. I don't have a POS device to activate it with. This should be made very clear to people that it is not a debit card and cannot be used for purchases (despite it having the MasterCard branding).
Reply from SmartphonesPLUSJun 6, 2025
Thank you for sharing your feedback, Tim, and thank you again for taking my call yesterday. We understand frustration as your time is valuable. I'm glad that the issue was able to be resolved, and we're working on taking steps to prevent the issue with the virtual card from happening again in the future. If you have any other questions or concerns, please feel free to give us a call back at 877-346-9932.
Judi
I received fairly prompt service, easy to follow instructions, and an increase to what was estimated for one of my phones.
Reply from SmartphonesPLUSJun 10, 2025
Hi Judi, thanks for sharing your experience! We're really glad to hear the process was easy and that you received more than the original estimate. At SmartphonesPLUS, it's important to us to always pay out the full, fair value... that's just how we do things! Let us know if we can help in the future.
lena B.
Originally found SmartphonesPLUS through social media & then I clicked on the link and it was the best thing I ever did! This experience was AMAZING! The communication was impeccable & any questions I had about the process were answered immediately! This is a great company who truly puts their customers first!!
Reply from SmartphonesPLUSJun 10, 2025
Hi Lena. Wow, thank you for the incredible review! We're so glad you found us and had such a great experience. We have an awesome team that works hard to make sure every step is clear and communication is always there when you need it. We truly appreciate your kind words and support and we'll be here if you need us again!
Mayumi
Fast response and fast payment. My experience with SmartphonesPLUS was very good.
Reply from SmartphonesPLUSJun 10, 2025
Thanks for the review! We're glad to hear you had a great experience and that everything was quick and smooth.
