Green
Fantastic with one flaw
This gate is fantastic and has held up well. I like that I can set it up with extra hooks. At the top of my stairs I have a triangle of hook points, so I can block off the stairs, or the hallway, or both at the same time to isolate the living/dining/kitchen area. Being able to swap the base of the gate to any hook gives great flexibility. The lock works well and is easy to operate. The only negative, and it is terrible, is the screws that are included for installation. DO NOT USE THE SCREWS! Buy other alternatives. The screws are garbage. I broke 3 screws installing my gate into pre-drilled holes before I quit and grabbed some alternatives that I had on hand. Full disclosure: I was installing into solid oak which requires a bit of extra torque. For the minimal cost of some decent screws, I still recommend throwing out the originals and using replacements. You don't want your gate to fall off the wall when it gets pushed into.
Reply from Smart RetractApr 15, 2021
Hi, We’re sorry that you’re having some trouble with the hardware, and we’d like to help. The hardware we include with the gate is high quality and will usually never fail unless certain issues or conditions occur during installation, which I’ll touch on the most common of those issues next. Oak is a very hard wood, which can be difficult to drive screws into. If the pilot holes are not drilled deeply enough or wide enough, there can be problems with installing them correctly. Also, if you were drilling into a banister post, you may have hit the bracket securing it to your floor. Additionally, using a power drill as a screw driver can also put too much torque on the screws, causing them to break. Be sure to only drive them with a hand screw driver and make sure the pilot hole is at least as deep as the screw is long and is of the proper diameter according to the user instructions and type of material you are attaching to. We would like to get in contact with you to help ensure you don’t see any future problems. Please send us an email to [email protected] and include a photo of the installation area you are referencing so that we can review that further. Regards, Smart Retract