SmileactivesReviews of smileactives.com

They do not tell you that they are billing you for 3 shipments, payable in 3 installments. That way when you cancel, they continue to bill you. I had contacted them a least twice, but because the one they acknowledged was on 12/13/24, and I called today 2/5/24, it was 2 days past the 60 day refund time. In addition, it did not work. There are many reviews stating the same thing I experienced. I'm calling the BBB and report them. They have already been reported and the BBB says they do not approve of this company.

I find the product cheaply made, and didn’t see results. I tried to get ahold of them when my toothbrush stopped charging, either because if the brush or the charger I can’t tell, and never heard back. Now I just have to throw it away.

My wife tried this product twice a day for 4 months and saw no benefit in the product. She has called their "Customer Service" department for the past 3 months which is in the Philippines to cancel her subscription since they take $30.00 each month from our checking account regardless of them sending product or not. We spent 1 hour today on the phone with Elmer who said his only option to make her happy was to send her more product she doesn't want. After I got involved and explained to him that he should take the notes from her 5 phone calls asking to stop sending her stuff and taking money from us which no one ever processed to a supervisor and tell them to give us a refund for 3 months of charges. He finally agreed he would do just that and we should get a email about the refund but based on other reviews I am reading I think Elmer lied to me and don't expect our money back. This product sucks and all they want is access to peoples checking accounts. Beware to anyone even thinking about trying this product, it will cost you double or triple what they say in their ad's. Tomorrow she is going to the Bank to tell them in person to stop any further transactions with them taking money from our account. If this is happening to you I suggest you do the same with your bank ASAP. Disappointed in Washington State

I'm pissed I even have to give this "company"a star to get this posted. DO NOT BUY THIS!

Being billed after cancelling, and $ already deducted twice in Dec. Please read other reviews regarding cancellation and billing. Totally negates any positive that could have come from product.

If I could give negative stars I would. I did not ever get notified for reoccurring shipments despite SmileActives using the excuse that there is fine print when you first purchase. It is time for the company to use technology to their advantage and send out REMINDERS of auto shipments and better yet to have the option to OPT OUT of shipments considering I would get way too much toothpaste and still working on the first tube ever sent! The log in feature on the website NEVER works, chat both online and over the phone could not give me resolution only more run around, I even had customer service hang up on me. It took me filing a complaint to Better Business Bureau® in order to get refunded the last shipment they sent me without notice in which I returned. Here's my BBB review, which in the end they FINALLY refunded me after I notified BBB: After receiving multiple unsolicited shipments from Smile Actives, I returned a package to obtain a refund. Despite my efforts to cancel my subscription, stop further shipments, and request that my credit card information be removed from their records, Smile Actives has continued to charge my credit card. After my initial order, I began receiving additional shipments I did not request. I did not sign up for an auto-ship program nor was I informed about recurring shipments or charges. I returned the last unwanted package and followed the process Smile Actives outlined for a refund. However despite assurances from their representatives that I would receive my refund, no refund has been processed as of yet. I was told that my refund would be issued but the amount mentioned was incorrect and unrelated to the charges I incurred. After I explicitly requested the cancellation of my account, removal of my credit card information from their system and no further shipments Smile Actives continued to charge my card. These charges came even after I clearly communicated my intent to stop the subscription and have them cease all billing. I reached out to Smile Actives multiple times via their customer support channels including their chat bots and phone representatives but received no meaningful help. Representatives were either unable to answer my questions gave vague or evasive responses or ended chats prematurely without resolving the issue. One representative even claimed that my refund would be processed but when I asked for further clarification I was given a random amount that was not linked to my original charges. The chat ended abruptly before I could get any answers. I have made numerous attempts to resolve this matter with Smile Actives, but each interaction has been met with delays, confusing answers, and no substantial resolution. I am frustrated and concerned that they are continuing to charge my account despite my repeated requests for cancellation and refund. I am finally free from this mess of a company! DO NOT PURCHASE FROM THEM!

I am being billed for a shipment I never received back in June. I contacted them in Sept about shipments never received in June, July, and August and notified BOA to dispute payments. They continue to bill me for June because I didn’t notify them prior to 60 days. Poor customer service indeed

scam! scam scam scam